- Report: #1496400
Complaint Review: Twigby.com -
Reported By:
Ginavon -
San diego, California , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Twigby.com
United States
Web:
Www.twigby.com
Categories:
Business Rating:
(0)
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Twigby.com Twigby phone service Warning! VERY NASTY CUSTOMER SERVICE NO REFUNDS
Complaint Description:
Received phone MAY 27, 2020. sound was Very bad and phone was Too heavy. Saw 25 NEGATIVE REVIEWS on BETTER BUSINESS WEBSITE and decided to cancel. Chat JUNE 2, 2020 with rude company representative & with GREAT DIFFICULTY got the necessary RA # so I could mail back. Mailed back June 3, 2020 got email saying they got it back got email asking for reviews yet no refund. Here is what they wrote to me after I cancelled online on June 3, 2020:
"Please write the return authorization number (RA# xxxx-xxxx) on the outside of the package you send. Once received, returns are typically processed within 5 business days. Once received, returns are typically processed within 3 business days. If components are damaged or missing upon Twigby's receipt of the phone, the following refund reductions will apply: 1.Battery: $20 -2.Charger: $15 3.USB Cable: $10- 4.Battery Door (if removable): $15- 5.SIM Card: $5-6.Packaging (box): $5 Today is June15, 2020 And only asking for reviews on their horrible service no refund. Are they waiting to see if I put a bad review before they refund? .
Product was delivered to them as I have put tracking on the package. Still no refund as of June 15, yet they keep sending emails asking for REVIEWS. are they holding my refund until I write the review? If I write a bad review will they $ charge me for things that I am not responsible for? There are 25 NEGATIVE BETTER BUSINESS REVIEWS ABOUT THIS COMPANY!
1 Updates & Rebuttals
Eva G.
Los Angeles area,United States
Gina Von, could you please tell which BBB has the complaint been filed..
#2Consumer Comment
Tue, December 22, 2020
not sure if it should go to the one in my area or if the others are in where they are located. Please advise.
I also today, filed a report about them, but I can't see it on here yet.
