- Report: #1411708
Complaint Review: TRS Limited - Tampa Florida
Reported By:
Jim -
Midlothian, Virginia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
TRS Limited
3201 West Hillsborough Avenue Tampa, 33684 Florida, United States
Phone:
855-204-5317
Web:
N/A
Categories:
Business Rating:
(0)
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TRS Limited Trial that turned into an unwanted subscription Tampa Florida
As reported by others, I did a trial shipment but did not agree to any further orders or shipments. I was concerned that it might be a scam to get access to my credit card so that additional charges might be made; so I have been monitoring my card to see if any new charges had been made and today, I discovered one for $119.97 for a shipment of a health supplement.
My credit card company did have a phone number associated with the charge and I called the company and told them that I wanted a refund and a cancellation of the subscription that I did not order. The representative tried to tell me that by ordering the "trial shipment" that I had agreed to subscribing to the supplement shipments. I replied that I did not agree to anything other than the trial shipment and repeated my request for a refund and cancellation.
The representative said that he was cancelling the subscription and I have received an email from them to that effect. The email says that a refund will be made to my credit card in 3 - 10 business days, but I am still contacting my credit card company to dispute the charge.
In addition, they are requiring me to return the shipment, which I did not order in the first place, and I asked if they are covering the return mailing fee and, of course, I was told that they do not cover that.
At this point, it appears that I will get a refund without a hassle, which was not the case for some others who have complained about this company. Maybe there have been enough complaints that they have not decided to hassle the customers who see the unrequested shipment and charge and call to complain about it. I am sure that there are many who do not and get stuck with a very expensive charge that they did not order.
