Complaint Review: TRISTAR PRODUCTS INC. - FAIRFIELD New Jersey

8/6/2012, 2:03AM EST

     I am very angry at the present time for I purchased online the Healthmaster Elite from the Montel Williams Healthmaster website. I read the terms of agreement. I was advised that I had a right to a full refund if I was unsatisfied with this product or did not want it, so long as I returned the product for a full refund within 60 days from the date I purchased it.

     I purchased this product on 6/11/12 and returned it via USPS delivery confirmation on 7/31/2012 at 6pm, as clearly stated on the Montel Williams TV program I originally watched and as was informed of the refund policy and also outlined in my purchaser's terms of agreement outlined by TriStar Products, Inc. Therefore, I am well within my rights to expect an immediate refund, which is totaling $100.86. It should be credited back to the credit card of my son, Tyler, who used to make this purchase as a gift for me.

     The reason I returned this product was after receiving it, I realized that the blender already in my home was just as sufficient as the Healthmaster Elite device and performed 90% of the same functions. And since I had already paid for my other blender, I decided to repackage the Healthmaster Elite in red and contact the TriStar Products, Inc. customer service staff and request how to proceed with properly returning this product. I initially contacted the TriStar Product, Inc. customer service staff during the week of June 20, 2012 to request how to proceed with returning this product. However, instead of a simple return and refund conversation, I was told that a senior customer service staff member would have to contact me at my home at a more convenient time to him/her.

     I patiently waited for literally one full month, until the second week of July 2012 to contact the TriStar Products, Inc. customer service staff yet again. This time, after being put on hold for more than 10 times and forced to stay on hold for more than 45 minutes prior to a staff person taking my call and another 25 minutes of being forwarded to various customer service staff and eventually to a male supervisor, I finally was provided with an RA number, which is a Return Authorization number. I was also told I would have to pay out of my own pocket to return this device.

     The TV show that advertised the Healthmaster Elite blender information included Montel Williams emphatically and repeatedly stressing to potential buyers of this product that there was a 60-day, no-hassle return policy, which included free shipping and a free return policy. To date, I am now being denied the right to a full refund of $100.86, and I am being told by TriStar Products, Inc. customer service staff that as of 8/1/2012, my product was accepted as a returned product by their company.

     However, no refund of $100.86 will be refunded at this time due to the credit card my son used to purchase the Healthmaster Elite not being open and able to accept refund presently. This is entirely not true. And despite the numerous attempts I've made yesterday and again today to resolve this issue with the TriStar Products, Inc. customer service staff and supervisors, I'm being given a new excuse now, that my son will not receive a full and complete refund due to the fact that I returned the Healthmaster Elite well after the 30-day initial trial period expired. This is not true, as once again, this product was purchased with a written agreement (terms of use for the product and purchase) and live on TV with Montel Williams promoting the product, that I had a full 60 days to review this product and return it for a full refund, which again for me would be $100.86.

     In summation, please advise me as to what immediate course of action I should presently pursue in order to ensure that TriStar Products, Inc. is forced to immediately refund my son in full $100.86 for a product he graciously ordered for me and which I never used, only opened, reviewed, and then within the 60-day limit, returned with insurance on the product and delivery confirmation from the Enola, PA 17025 postal office. If possible, have a member of your legal team contact me for a brief overview of my son's and my present situation with TriStar Products, Inc. and perhaps offer me some much needed legal advice as to what legal actions I must pursue at the present time to immediately remedy this most unfortunate of circumstances. Thank you ever so kindly for your time.

     Note: Should a member of your legal team attempt to contact me unsuccessfully, please advise him/her to leave a detailed voice mail message, to include the date, time, and specific reason for his/her call. Finally, provide me with specific dates and times which are most suitable for me to return his/her call. I will also require a brief explanation of the specific information I should have at my disposal when I am best able to return his/her call. Thank you ever so kindly once again for your time and attention to this situation at hand.