- Report: #1351804
Complaint Review: Tristar Products INC - , Fairfield New Jersey
Reported By:
Melinda -
Skamokawa, Washington, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tristar Products INC
492 U.S. 46 , Fairfield, 07004 New Jersey, USA
Phone:
1-973-575-5400
Web:
http://www.tristarproductsinc.com/contact-us.php
Categories:
Business Rating:
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Tristar Products, INC Kiyoseki Mineral Ceramic 3-in-1 Styler Flat Iron Item immediately broke, sent back. Never replaced or refunded. , Fairfield New Jersey
This is the only link i can find of the exact item with all the contents i purchsed. walmart.com/ip/Kiyoseki-Mineral-Ceramic-3-in-1-Styler-Flat-iIron/15078283 I made this purchase so long ago now that i forgot even what year it was! I have been dealing with this company for over siz years! This was a TV infomercial for a Flat Iron forhair. It came with a heat resistant bag, 3 hair clips, mister conditioner & sleek & shine spray. I got "Tricked" into a longer cord for "FREE". Well by accepting this longer cord, i automaticaly agreed to pay for this all at once instead of breaking it down into payments. I found this out the hard way! After i received it all was ok.
On the 3rd use in the first week of receiving it, it would no longer heat. The digital screen would just blink. Nothing else. I called the company. "No problem!, send us the item back and we will replace it with a new one. Keep the hair mist conditioner & shine, send the rest back". So i paid for shipping and sent it back. Two weeks later i had not heard anything. I called the company & they claimed the did get my iron back and the new one to be shipped out was being procesed still. So another Two weeks with no flat iron, i call again. Now they said it has been shipped and it is on it's way. Next week i still had not receivedit so i call for the 3rd time. All of a sudden things go really bad. The lady said that they never received the broken one i shipped in. At this point i had no information on my tracking because i was already told they got it the one i sent in and my new one waas on it's way out.
Over the next 2 months i called almost every 4-5 day's trying to get somewhere. Anywhere and i got a different story almost every call. Some of the calls i was flat hung up on when i told them this is out of hand. It has been almost 6 years and i give. It has been so long that i have lost all my reference numbers i had been given every single call, because i had moved then moved again when we purchased our home. I did buy this on a type of pre-paid credit card that child support payments go on. So there IS a record of the purchase through my Visa card used from Bank Of America. My Info at time of purchase was as follows.
Melinda Reynolds, (((REDACTED))) Washington 98626. They should have a record of this because this was the address that was on the credit card used. That they sent the flat iron to and that was listed as sender from when i returned the flat iron to them. This was over $150 for the flat iron & accessories. I am sure by now that the exact same thing is probably $20! My luck. I can not find this anywhere to buy now. I do see neggative reviews about it breaking down but i think it possibly is no longer being made. I see where it used to be sold at Walmart and Amazon and again, no longer available.
I understand i am out all that money. I do not expect this company to make good on any of this after all this time but i am hoping that others are warned about Trustar and what they sell through TV and how poorly the treat their customers. This is just wrong. Thank you.
