Complaint Review: Triangle Real Estate And LAKE RIDGE Apartments - Hilliard Ohio

I have lived in the Oak Creek appartments for almost 2 years. I have to agree with you, and most of the people that I know that have been here for more than a few months feel the same. When we (myself and 2 children) first moved in, we were welcomed with overfriendly, accommodating staff. I was getting ready to go through a divorce, and as my credit wasn't that great, had to have my mother co-sign. It was understood upon signing the lease that she would be able to take her name off of it after 9 months. They are now stating that that is nor ever was an option. Although my rent amount has remained the same, it was also understood when we moved in that I would not be able to make payments until the middle of the month (never past the 14th), and they had said as long as it was in by the 15th we would be fine. Now all of the sudden, they want to adhere strictly to the lease which says the 8th. We have been receiving notices for the 6th, 7th, 10th... no consistancy. Every month I feel extremely stressed, because you never know if you are going to lose your home or not. Like you, we also have thick black dust, and have had some breathing difficulty. I have tried everything from carpet cleaners to humidifiers and air purifiers... nothing seems to work. I have repeatedly asked to have my ducts cleaned (know it's time, like I said - 2 yrs!), but they always send someone out to replace the filter. The mnt. has always been prompt, but not always sufficent. We were told that everything we need down to lightbulbs would be provided upon request. For the first six months, everything was fine, and then it started going down hill. My most recent experience was have a leak in the kitchen closet which went out the other side into the hallway and the bathroom. They sent someone out promptly that had no clue what was wrong, and couldn't get the person out that did know because "it was Sunday, and not important enough" The water sat until late afternoon the next day. I need minor things like a light switch cover, new toilet seat, and a few other things, that they will not provide (maybe they forgot lol) We also have structural damage outside the building that has been left unattended for at least 4 months. The staff here is extremely rude and clykish, and are ready to fine or evict at the drop of a hat. I have had quite a few bad experiences with more than 1 of staff, and to be honest, I hate even taking them my rent every month. As soon as you turn your back to walk out the door they make fun of the way you talk, walk ect., and expect you not to hear them. They rope you in with these "Great Deals" and make it impossible for the average family to try to leave. You could spend days cleaning and painting before you leave and they will charge you a horrific amount of money for leaving. RUN. Run as fast as you can! Both myself and alot of people I have met in this apartment complex have had too many problems here to list, and we live in a "nice" area. I would NEVER recommend ANYONE to rent from this company ecspecially since it sounds like to problems carry from one place to the other.

I live at another Triangle property and LOVE it. I have never found another company who is as profressional, efficient, and helpful! I am sorry to hear that you have not been happy in your apartment. However, it seems that there isn't much about your experience in Columbus that you HAVE been happy with. This hurts your credibility. Perhaps, your negative experiences in other areas is causing an exaggerated reaction to your leasing office. As for the black dust in your apartment...do you smoke or burn candles routinely? You may ask for a duct and furnace cleaning in your apartment. It may be that simple, but the filters should be changed every few months. As for pet policies...these are very standard in central ohio. I found that most other large management co's charge that same rules. As for the maintenance staff...Triangle has a huge team of techs that are great. They get to all my work requests very quickly. Me and my neighbors have never had much of problem. The 24 hour maintenance is for emergencies ONLY. The resident managers come first to assess the problem. Then they call a tech to handle if necessary. At least you have a private owner who lives on the other side of town as your maintenance tech. One guy does have crontracts with heating companies and water extractors to come out 24 hours a day! As for wanting out of your lease...the reason the lease break is not stated in the lease is because they are not going to tell you how to break the legally binding agreement that you are signing!!! A lease break offer is a courtesy, otherwise you must buy out the lease. As for the office being rude...My assumption is that you have handled them with the same charm in which you wrote your complaint. (That is a little sarcasm!) I have found in business that you don't want to burn bridges...if you treat the office staff with courtesy and profressionalism, they will do the same! My suggestion is that you try to meet with the manager again with calm and organized requests to help make the remainder of your stay a more enjoyable one. If there are maintenance issues write them down in the form of a list. If there are neighbor and trash issues, let them know the exact address of the people causing the issues. I am sure that they would like to fix theses issues, but it's hard to want to help someone that is out to get them. Hopefully, you will take this suggestion as another viewpoint and not personal. It will get you further in life and business.

i am a recent resident of lake ridge apartment complex in hilliard ohio. I am not sure if you just didnt look into anything about this complex before jumping into it or not, but when i went to visit, all employess were 100% up front with me, also i recieved a little packet thoroughly explaining all aspects of the complex. To mention a few things that you covered in your letter: when i went to the lake ridge office and sat down with someone there to talk about the complex, one of the very first things that was mentioned by the employee of the complex was the restrictions to the athletic club. they bluntly told us about the time and day restrictions that apply. I can agree with you that that is such a rip off and inconvenience. But i was told about it up front. i also agree with you about the bathrooms, they are pretty small, but compared to other apartment complexes the rest of the floor plans, lake ridge are "oversized". i have not been a resident very long, just about 4 months, but i am yet to have any problems with the service or maintance there. another thing to quickly mention is that there is ALWAYS a standard deposit (which is refundable when leaving the complex) and a monthly charge for pets in EVERY apartment complex. but with lake ridge, it is about 200 dollars cheaper with the deposit, and 15 dollars cheaper per month. I am sorry to hear of your inconvenience at this complex, and send my regrets. But i can asure you that i have never had one problem there. And when looking into apartments again, it might be wiser to take a better look into where you are thinking about residing

Bob, thanks for your sympathy but I think I left out some important information I guess I should've included. 1.We did, indeed, walk around the community first. In fact, we took tours of TWO Triangle Property Communities. The first one was great. The individual who took us on the tour couldn't have been nicer. We spoke to a resident who was in the Office at the time and he seemed very content (later we found out it was because he had accepted the "bribes" from the management because he too wanted to leave but also had no where to go to at the moment) Additionally, we took tours of the complex's and they SEEMED quiet and peaceful. We went thoughout the day so alot of people were at work which could explain WHY is was so peaceful. But outside of pitching a tent and camping out for a few nights at the apartment and catalog the events and occurances to see what goes on, there's not a whole lot I could do--I had to go on what we saw those days. 2. This is the first time my mother and I have ever rented using a LEASE. Other times were informal agreements by private owners. I asked if they could fax me the lease because we lived 3 hours away and couldn't keep making trips to the complex just to see the lease. Well, they told us that it was against their policy to let non-residents see the rental agreements that it was a privacy issue. They reassured us that it was a "FLEXIBLE" lease and we would be happy with it once we arrived. Please understand that Triangle employees are well-trained in the craft of shrewd lies and manipulative management. Also, their sign out front says "PETS WELCOME". When we asked if there were any additional fees they promptly replied, "Oh it's only $20" SO we went on that. Later we find out they MISLEAD us and it was an additional $200. Once again, an underhanded lie. We're beginning to learn that they seem to "accidentally on purpose" leave out the most pertanent information. 3. I asked THOROUGH questions on the Gym Membership. When you walk into their Office/Lobby there are signs up everywhere "Triangle Residents Get FREE Membership at Sawmill Athletic Facility" I asked them how much it would be and they said, "Oh well, free of course. It's our gift to you" Who the hell is going to think that there would be "restricted" hours for this so-called "Free gift". Excuse me for trusting these people--it'll never happen again. These individual's are NOT willing to negotiate--I can't stress that enough. They want their d**n money. That's all there is to it. I've spoken with their regional manager and she has NO sympathy for our situation or anyone else's. I know of individual who lost his job b/c of down-sizing and has no means of income, but do they care? Nah. I should've noted that I'm not in "bankruptcy" troubles. We're low on money. Simply stated, our paychecks go for the rent and utilities--nothing else. We're constantly borrowing money from people for other things like doctor visits, bills, and whatnot. We do not live beyond our means, in fact, because of this hell hole, we live significantly below our means to where we are deprived. We keep the thermostat LOW to keep the electric bill down, we eat the most generic foods known to man b/c the better stuff is a few precious dollars more, and we go to a trashy laundrymat because this aparmtent does not provide laundry facilities--so when the money runs out we have to scrape some quarters together so we can FINALLY go wash our crusty clothes that could be considered "Weapons of Mass Destruction" because of their funk! We did out "homework" before moving in here. I always do my research before making a significant life-change such as this one. However, I did ALL THAT I COULD. I can only do so much. These landlords and rental agencies have to do THEIR part as well. And that is being professional, courteous, honest, trustworthy establishments/landlords who have respect for their tenants. We LIVE here. They don't need to make it miserable by being Grade A, #1 shitheads with 4 foot rods up their a*s. It's enough that I and my mother are on Xanax b/c of this experience. As tenants/consumers we can only do so much. I don't have the time to hire an Administrative Assistant or Research Analyst to collect and analyze detailed information and statisical facts about an apartment complex. It would've taken Foresnic Detectives from the CIA to compile a legitimate dettering case with this dump. However, I can say that I DID learn a lesson--Don't ever trust anyone or any business ever because everything living and breathing is out to get every d**n dollar you earn. This is a shame and things shouldn't have to be this way.

First, I'm sorry to hear of your family and personal problems. Hopefully, things will improve for you and your mother. You cite some areas of dissatisfaction with your apt, and it's a shame you were unaware of them before you signed the lease. For the benefit of other readers and your future leases, may I suggest. 1. Before leasing, walk around the property yourself and ask a few residents about the maintenance and the community. We've found this works quite well. You'd most likely have known about noise, snow removal, bad tenants, and maintenance staff had you done this. The laundry room's a good place to locate tenants who have time to talk with you. 2. Read your lease before you sign. The termination rules are normally stated along with pet policy and fees. Pet friendly means you can bring your furry friends, it doesn't mean they're free. 3. Get details on benefits before leasing. Had you asked about the gym membership, you'd probably have been given specifics of the privileges that were granted free to residents. In view of the reverses your family has just experienced, it's easy to find fault with the landlord. They may not be perfect, but you also needed to do your homework before leasing. Try to negotiate a settlement. If you move out of state, the landlord will likely get zilch, so they may work with you. If things get too bad with the lease and other debts, you might want to consult a bankruptcy attorney. Good luck to you from someone who's been there and done that.

First, I'm sorry to hear of your family and personal problems. Hopefully, things will improve for you and your mother. You cite some areas of dissatisfaction with your apt, and it's a shame you were unaware of them before you signed the lease. For the benefit of other readers and your future leases, may I suggest. 1. Before leasing, walk around the property yourself and ask a few residents about the maintenance and the community. We've found this works quite well. You'd most likely have known about noise, snow removal, bad tenants, and maintenance staff had you done this. The laundry room's a good place to locate tenants who have time to talk with you. 2. Read your lease before you sign. The termination rules are normally stated along with pet policy and fees. Pet friendly means you can bring your furry friends, it doesn't mean they're free. 3. Get details on benefits before leasing. Had you asked about the gym membership, you'd probably have been given specifics of the privileges that were granted free to residents. In view of the reverses your family has just experienced, it's easy to find fault with the landlord. They may not be perfect, but you also needed to do your homework before leasing. Try to negotiate a settlement. If you move out of state, the landlord will likely get zilch, so they may work with you. If things get too bad with the lease and other debts, you might want to consult a bankruptcy attorney. Good luck to you from someone who's been there and done that.

First, I'm sorry to hear of your family and personal problems. Hopefully, things will improve for you and your mother. You cite some areas of dissatisfaction with your apt, and it's a shame you were unaware of them before you signed the lease. For the benefit of other readers and your future leases, may I suggest. 1. Before leasing, walk around the property yourself and ask a few residents about the maintenance and the community. We've found this works quite well. You'd most likely have known about noise, snow removal, bad tenants, and maintenance staff had you done this. The laundry room's a good place to locate tenants who have time to talk with you. 2. Read your lease before you sign. The termination rules are normally stated along with pet policy and fees. Pet friendly means you can bring your furry friends, it doesn't mean they're free. 3. Get details on benefits before leasing. Had you asked about the gym membership, you'd probably have been given specifics of the privileges that were granted free to residents. In view of the reverses your family has just experienced, it's easy to find fault with the landlord. They may not be perfect, but you also needed to do your homework before leasing. Try to negotiate a settlement. If you move out of state, the landlord will likely get zilch, so they may work with you. If things get too bad with the lease and other debts, you might want to consult a bankruptcy attorney. Good luck to you from someone who's been there and done that.

First, I'm sorry to hear of your family and personal problems. Hopefully, things will improve for you and your mother. You cite some areas of dissatisfaction with your apt, and it's a shame you were unaware of them before you signed the lease. For the benefit of other readers and your future leases, may I suggest. 1. Before leasing, walk around the property yourself and ask a few residents about the maintenance and the community. We've found this works quite well. You'd most likely have known about noise, snow removal, bad tenants, and maintenance staff had you done this. The laundry room's a good place to locate tenants who have time to talk with you. 2. Read your lease before you sign. The termination rules are normally stated along with pet policy and fees. Pet friendly means you can bring your furry friends, it doesn't mean they're free. 3. Get details on benefits before leasing. Had you asked about the gym membership, you'd probably have been given specifics of the privileges that were granted free to residents. In view of the reverses your family has just experienced, it's easy to find fault with the landlord. They may not be perfect, but you also needed to do your homework before leasing. Try to negotiate a settlement. If you move out of state, the landlord will likely get zilch, so they may work with you. If things get too bad with the lease and other debts, you might want to consult a bankruptcy attorney. Good luck to you from someone who's been there and done that.