- Report: #1484435
Complaint Review: Transunion LLC -
Reported By:
Feeling Cheated -
Austin, TX, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Transunion LLC
United States
Web:
transunion.com
Categories:
Business Rating:
(0)
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Transunion LLC -Beware of Transunion, any transaction on line with them and they will start charging you $19.95 per month.
It is small print at the bottom of an email that you get that you are now enrolled in a monthly service. Call 800-493-2392. They will say they can only credit you back for 2 months, hopefully you caught it in time. If not ask for a supervisor and let them know you will be submitting complaints every place you can. They immediately said they could credit the other 2 months that I was billed.
Your account logs this as an "Order" but no where does it say you have an active monthly subscription. They do a good job of hiding it from you. If you search for this issue on the internet you will find hundreds of complaints.
You also don't need to pay to freeze and unfreeze your account, that is a completely different service I have been informed. They imply through the on line process that you need to pay...just walking you down the path to getting you signed up for the unexpected $19.95 per month subscription.
Bad on YOU Transunion for misleading and scamming your customers.
1 Updates & Rebuttals
Robert
Irvine,United States
Hillarious
#2Consumer Comment
Wed, September 04, 2019
It always is quite humerous with these types of complaints. As when people post, they always infer that there is some hidden "fine print", or that they "do a good job of hiding it from you". Oh and yes the classic "you wil see hundreds of complaints".
The humor comes in when they then complain how they have been charged for months without knowing. They of course think this proves that somehow the company caused this, when in fact it shows quite the opposite.
Based on that we know that this person does not maintain an account register, or reconcile their accounts monthly. As if they did, the very first month this charge showed up they would have seen it didn't match anything in their register and would have disputed it then, not months later.
It proves that they show the same lazyness with their account management as they do when they show no issues handing over their personal finanical information without actually reading the terms of what they are signing up for. Because everything about the service is there..you just have to read it.
