- Report: #1432321
Complaint Review: Tracfone -
Reported By:
Scott -
Pen Argyl, Pennsylvania, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tracfone
United States
Web:
tracfone.com
Categories:
Business Rating:
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Tracfone Tracfone scam Internet
I'd signed up with Tracfone with a triple minutes plan. Each time I buy minutes they are supposed to be tripled. This last time they were not. I called and got totally unresponsive agents. I demanded to speak with a supervisor. He found I was right but said next time I buy minutes they would be tripled. He refused to credit me the minutes I didn't get this time. He refuseed to fix what he admitted they did wrong. I also found that carried over minutes also lose their triple status. You don't get what you pay for. Just a scam. Moving to MetroPCS. There you get better phones and unlimited time, data, tex and 4G LTE for reasonable prices on the same great network as their parent company T Mobile but with better prices.
1 Updates & Rebuttals
Tracfone
United StatesTracfone Tracfone scam Internet
#2UPDATE Employee
Wed, April 25, 2018
Hi Scott,
This is Mellannie from TracFone Wireless and I have read your post in this blog. I am very sorry for the inconvenience you have gone through. I understand where you are coming from and how frustrating this has been on your end. We respect the decision you have come up with but I hope you reconsidered and stayed with us instead. We don’t tolerate the bad customer service you may have encountered. Rest assured that we will take this seriously to improve our care. Please allow us to help you resolve your concerns. You may contact us through chat at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. I am looking forward to further assist you and fix the problem. Thank you.
Mellannie
TracFone Wireless
