- Report: #1432418
Complaint Review: Tracfone - Miami Florida
Reported By:
Jennifer -
Brooklyn, other, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Tracfone
9700 N.W. 112th Avenue Miami, 33178 Florida, United States
Web:
www.tracfone.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tracfone Never refunded over $180 for an Iphone I mailed back Miami Florida
In November, I bought an Iphone from Tracfone. This has been my preferred company for many years due to being a safelink customer and their prices are the most reasonable around, however in December after taking the Iphone to the Apple store and having issues getting it set up, I sent the phone back in a Fedex prepaid package. Never received a refund. Have called numerous times and they claim not to even have the purchase in their system, which seems very dysfunctional. Now it is March and still no refund.
How am I even supposed to call them when I don't have a working cell phone? I mailed a letter to them regarding this matter. Still no response. I want my money back and will go to any means necessary whether this is People's Court, small claims court whatever.
I have also bought over 1100 minutes sitting in my account which I can not use because the phones I have bought on their website for cheap, do not use SIM Cards and are not smartphones. When I try to use those minutes, I am told I have to buy a new card.
I want my money refunded. I will continue fighting this until you refund me my money. Never seen a corporation so poorly run in my life. This is ridiculous that you have no record of purchases or returns. Very questionable business practices.
Already contacted the news to help me recover my money. Get it together cause you just lost an amazing, loyal customer.
2 Updates & Rebuttals
Jennifer
Brooklyn,New York,
United States
Rebuttal..
#2Author of original report
Mon, April 30, 2018
Hello Melanie. I have referred this matter to a local news station. I have done your chat option numerous times and they tell me to call. I spent forty minutes on your customer service and your company doesn't even have records on me purchasing a phone. What company doesn't keep records.
Maybe you should be sensitive to the fact that this is a prepaid company and your customer service seems unaware that I should not have to spend my minutes to resolve a problem on your part? Why haven't you responded to my letters?
Tracfone
Florida,United States
Tracfone Never refunded over $180 for an Iphone I mailed back Miami Florida
#3UPDATE Employee
Wed, April 25, 2018
Hi Jennifer,
This is Mellannie from TracFone Wireless and I have read your post in this blog. I am very sorry for the inconvenience you have gone through. I understand where you are coming from and how frustrating this has been on your end. Please allow us to help you resolve your concerns. You may contact us through chat at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. I am looking forward to further assist you and fix the problem. Thank you.
Mellannie
TracFone Wireless
