- Report: #38715
Complaint Review: Toys R Us - mesa Arizona
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Toys R Us
Power Road mesa, Arizona, U.S.A.
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Toys R Us employees steal from customers and don't act on reports of employee theft mesa Arizona
TO:
John H Eyler Jr, CEO
Toys R Us
461 From Road
Paramus, NJ 07652
Dear John H Eyler Jr,
Help! I have a complaint with management that I want to bring to your attention, and I hope you can deal with this issue quickly. I'm sure you will go out of your way to keep your customers happy. This incident has angered me to no end.
I'm talking about your store located at Power Road
Mesa Arizona. If it means anything, my child's age is older than 8. Here's the situation:
My 14 year old son and I were at the Mesa Toys R Us on Power road today and he found a $100 bill on the floor by the cash register.
We turned it in to the Clerk at register 11 "Stephanie". When I called the manager back to make sure it was given to her it hadn't been. She said the employee was now at luch, but would check. The clerk didn't turn it in, and further denies that anyone gave her any money.
In the meantime the people that lost it called to claim it and were told no one had turned it in yet.
When I realized the cashier had stolen the money I called Mesa police and met them back at the store and the girl lied and said the $100 on her--
she found in the parking lot.
Although it makes no sense that we sould lie about this it is her word against ours. I hope the people that lost their money get it back somehow.
Without hard evidence at this point she can't be prosecuted. She stood there and lied to me and my son. It is a terrible way to teach children to do the right thing and then have this happen.
Hopefully the people that lost their money will be contacted and corroborate their loss. What a horrible human being to do this to people at this time of year!
I've asked all my friends to DO THE RIGHT THING! Let the company know that their employees represent them and that you won't shop there. Let people know this holiday season that
people are accountable and should do the right thing! I expected that money
to be returned to the owner or used to purchase toys to charity!
Here's what I expect you to do:
1. fire the employee in question. Stehpanie at register 11 at 3:51 pm 2/18/02
2. make sure that the people that called and lost their money get it and that they provide the police with the evidence they need to prosecute
3. if neither 1 and 2 are done then contact me that you are donating $100 worth of toys to a local charity like a Christmas Angel.
Based on all of my experiences with your company, I am extremely ticked off. As far as shopping with you in the future is concerned, you can count me out. I'm definitely sure I will never recommend you to any of my friends or family.
As I said, I'm sure you value your customers and will want to address this complaint quickly. I look forward to hearing from you soon. Thanks.
debi
gilbert, Arizona
U.S.A.
John H Eyler Jr, CEO
Toys R Us
461 From Road
Paramus, NJ 07652
Dear John H Eyler Jr,
Help! I have a complaint with management that I want to bring to your attention, and I hope you can deal with this issue quickly. I'm sure you will go out of your way to keep your customers happy. This incident has angered me to no end.
I'm talking about your store located at Power Road
Mesa Arizona. If it means anything, my child's age is older than 8. Here's the situation:
My 14 year old son and I were at the Mesa Toys R Us on Power road today and he found a $100 bill on the floor by the cash register.
We turned it in to the Clerk at register 11 "Stephanie". When I called the manager back to make sure it was given to her it hadn't been. She said the employee was now at luch, but would check. The clerk didn't turn it in, and further denies that anyone gave her any money.
In the meantime the people that lost it called to claim it and were told no one had turned it in yet.
When I realized the cashier had stolen the money I called Mesa police and met them back at the store and the girl lied and said the $100 on her--
she found in the parking lot.
Although it makes no sense that we sould lie about this it is her word against ours. I hope the people that lost their money get it back somehow.
Without hard evidence at this point she can't be prosecuted. She stood there and lied to me and my son. It is a terrible way to teach children to do the right thing and then have this happen.
Hopefully the people that lost their money will be contacted and corroborate their loss. What a horrible human being to do this to people at this time of year!
I've asked all my friends to DO THE RIGHT THING! Let the company know that their employees represent them and that you won't shop there. Let people know this holiday season that
people are accountable and should do the right thing! I expected that money
to be returned to the owner or used to purchase toys to charity!
Here's what I expect you to do:
1. fire the employee in question. Stehpanie at register 11 at 3:51 pm 2/18/02
2. make sure that the people that called and lost their money get it and that they provide the police with the evidence they need to prosecute
3. if neither 1 and 2 are done then contact me that you are donating $100 worth of toys to a local charity like a Christmas Angel.
Based on all of my experiences with your company, I am extremely ticked off. As far as shopping with you in the future is concerned, you can count me out. I'm definitely sure I will never recommend you to any of my friends or family.
As I said, I'm sure you value your customers and will want to address this complaint quickly. I look forward to hearing from you soon. Thanks.
debi
gilbert, Arizona
U.S.A.
2 Updates & Rebuttals
positive resolution
#20
Sat, January 04, 2003
After three plus hours of interrogation Stephanie confessed and was fired, the rightful owners got their money back. We received an email from the TRU corporate office the day after the incident. And even though my husband has been out of work since June and I am on disability, we purchased a PS2 at TRU for my son for xmas.
April
Waldorf,Maryland,
U.S.A.
This is one person, not TRU
#3UPDATE EX-employee responds
Fri, December 20, 2002
I completely understand your anger at the situation that had occured. I placed that I am an ex-employee of TRU, actually, I am still employed but haven't been working there for months because of a serious car accident. Please understand, I worked for them since 2001, and this would have never happened inthe store I work in nor the stores around my area. Your problem is not with TRU, though. You can't blame them for what their employee did. This employee acted on her own with no recourse. I know that if the local TRU hasn't already fired her, the corp' office WILL. TRU values it's customers, no matter how small a purchase they make a year. That's why we ask for your phone number, so that we can the main office can send you valuable coupons for items that you buy from us. Every meating I've ever attended, the store manager goes over what he expects from each of us.They want their customers to leave happy, finding what they want, getting any and all help that they may need while visiting, and they take any type of complaint, no matter how small, very seriously. This may be your word against hers, but, you did involve the police, which was very good to do. Therefor a police report was filed. If any question of this ever comes up, you can easily obtain this. It's $5 for a copy. If you do not get any resolution from your letter, updated this report, let us know. I will then do what I can to see that this situation is taken care of properly. With enough complaints, etc. that usually works if all else fails. I am truely sorry for your experience with this cashier. And I do hope that Corp' takes care of the matter quickly.
