Complaint Review: Touchstone Research Group - New York Internet

I was a little skeptical of this company but I ordered their express service 2 days ago since I was in a hurry. I still have not received my DD214. They have not returned any of my emails or phone calls.

To all those veterans viewing the reports on this website, I applaud you for doing your homework.  Everyone should do their homework before dealing with companies over the internet, as there many unscrupulous companies out there.  But, I've worked Touchstone since the beginning, and I've known every single employee we've hired, and any employees that were previous military members are STILL working for us, because they see how much we can help veterans acquire their records quickly when they need them most. His statement is false, period, which leads me to believe that this isn't the only of the complaints here are "bogus" complaints.  

We are the leading expediter in the military records business, and we've earned that position through hard work serving our clients efficiently and effectively.  There are other companies that cannot compete so they resort to shady, defamatory acts in trying to injure our business.  If you want REAL reviews, with ACTUAL feedback, from REAL veterans (even using their REAL names, *gasp*), you are welcome to see reviews on our website here: http://touchstoneresearchgroup.com/catalog/government-dd214-express-service-pr-28.html  If you do have any questions or complaints, we will do our best to address them all.  This business depends on our clients, and our clients depend on us.  Feel free to drop us a line or a call!

I used to work for the Touchtone Research Group and was appauled by their shady business practices.  Almost every one of the services that they offer are things that you can get for free.  For example, their request for a DD-214 is something that you can request yourself free of charge at www.archives.gov.  Men and women serve their country honorably and then have to come home and be scammed by these scum.  You all should be ashamed of yourselves.

I just used the services of Touchstone to track down some DD214's that I need for a job.  I know most people only have one dd214 but I have multiples due to me being recalled to active duty multiple times.  Touchstone was able to get me copies of most of my DD214's via email pretty quickly.  I orderded them Friday and have them today, Monday.  One thing that I did find out after the fact however, is that you can now obtain electronic copies of your military documents fast and free by going to: https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal

This website is a VA, DOD collaboration site that will give you access to your military documents, to include your DD214, fast.  While Touchstone did deliver on their promises to me, there is definitely a better way to get your records without paying $100 like I did. 

We get almost all records in 2-4 days, not 204 days. We can get many records same day, almost all within a week. It all depends on where your record is located.

We get almost all records in 2-4 days, not 204 days. We can get many records same day, almost all within a week. It all depends on where your record is located.

We get almost all records in 2-4 days, not 204 days. We can get many records same day, almost all within a week. It all depends on where your record is located.

Our clients says it all. We get most records within 204 days on average, almost all within one week. But, on occasion, there are problems with individual requests. Each record request is unique and, unfortunately, we are not "allowed behind the counter" at Federal records repositories. In brief, this client required his DD214 for a job. He placed his order with us, advising his employer that he had done so. This was - so he informed bus - sufficient to acquire his position. He got the benefit he wanted, his job and his record. And now he wants us to gove him those benefits for free. I don't think so.