- Report: #1442474
Complaint Review: touchstone research group LLC - new york ny
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Author Confirmed
Why?
touchstone research group LLC
244 fith avenue new york, 10001 ny, United States
Web:
http://touchstoneresearchgroup.com
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touchstone research group LLC Refusal to refund and belittled and insulted by the customer service manager new york ny New York
I simpley asked for a refund of my 124.64 dollars and got the customer service manager to basically question my reslolve for my country and imply that i dont know what the american way of buisness is. here is the direct qoute response from Jasen.
Hello,
First, we provide a true service. There are well over 100 different
facilities where these records may be located. All records are not at
MOBCOM, or Quantico, OR NPC, or NPRC, or AHRC, or the state AG offices,
etc., etc. We even go to the unit level if necessary.
We unify the contact source.
Most records are at NPRC. Yes, you can get your record for free - if you
want to wait. We have walk-in researchers who will get the record much
faster than standard processing.
Records are not always where they should be. We track them down - our
time and effort.
Some people simply prefer to have others do the work for them. You can
act as your own attorney, doctor, accountant, tax preparer - all things
you can do for free - or you can hire someone who knows what they are
doing to do the work.
We spend money advertising, informing and educating the consumer. We do
inform prospective customers of the free option. The agencies are not
providing this extra effort, or spending to educate.
Finally, we are satisfying an obvious need. That's free enterprise,
capitalism, the American way.
Or, would you prefer to have the Government do everything for you? Don't
they call that socialism?
Thanks.
Jasen/Touchstone
They were incredibly rude and still refused to refund my purchase.
NEVER USE THIS COMPANY.
