- Report: #765356
Complaint Review: TOTAL MERCHANT SERVICES - Internet
Reported By:
Mitch -
wahsington, District of Columbia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TOTAL MERCHANT SERVICES
Internet, United States of America
Phone:
Web:
http://www.totalmerchantservices.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TOTAL MERCHANT SERVICES Unwilling to Cancel Your Service - Do NOT do business with these thieves Internet
These people refused to cancel the monthly service fee after repeated attempts. They would cancel it for several months & then start it back up - even at one point sending a collection agency to call. They could not even verify they were taking their own debits out of my account. Had to send them my own copy of my bank statement. I have never seen such stupidity & incompetence in an organization. Do not do business with this company. Total Merchants is a total ripoff.
1 Updates & Rebuttals
Cunningham
Winter Park,Florida,
U.S.A.
Complaintant is mistaken
#2General Comment
Wed, January 04, 2012
Most merchans love to complain or assume something is unfair.
My husband and I have over 200 merchants with Total Merchant Services and not one merchant that cancelled had problems cancelling their acct. in fact customer service bends over backwards to make sure the merchant is taken care of.
The merchant problem is not with TMS but most likely the rep that signed them on with Total. The rep is notified by email that the merchant is cancelling. The rep should then call the merchant and if there is a fee to cancel can they discuss. The rep has the option to waive the fee. The merchant will be charged any fees that have to do with processing credit cards through the cancellation date.
FYI: most merchants do not read agreements, contracts, notices on their monthly statements and then they want to complain.
I know because I was the owner of 3 retail businesses. Now I am also in merchant services and have worked with the biggest processors for 17 years. I see the complaint and view it from both sides of the counter. There are still businesses in my family and I can tell you they do not read their merchant statements because they call me.
Most of the complaints I have from merchants are easily resolved and are issues related to ignoring an eamil from the processor or email from me and some never open their statements from their processor.
Once again follow through from the rep and merchant awareness are the missing pieces. I always tell merchants your are responsible to a certain point in most matters.
Been there done that
