- Report: #276764
Complaint Review: Total Merchant Services - Basalt Colorado
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Author Confirmed
Why?
Total Merchant Services
255 Gold Rivers Road Basalt, 81621 Colorado, U.S.A.
Phone:
888-848-6825
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Total Merchant Services Total Merchant Services Gabe Penasso Matt Lilly Basalt Colorado
Total Merchant Services is NOT the company to do business with if you are considering starting a business and, need a merchant account. Far too expensive, their contract is Loaded with sneaky fees! Their salesman Gabe Penasso lies! Said it was a month to month account They Won't return calls
Don't Be RIPPED OFF by Total Merchant Services Basalt, Colorado
W XXXXX
Briceville, Tennessee
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Don't Be RIPPED OFF by Total Merchant Services Basalt, Colorado
W XXXXX
Briceville, Tennessee
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
Cunningham
Winter Park,Florida,
U.S.A.
One Bad Apple
#2UPDATE Employee
Thu, November 17, 2011
Gabe does not represent Total Merchant Services very well. They do have anagreement with no termination fee and really gabe can absorb any cancellation fee so a merchant does not have to pay to leave. I can give this merchant real horror stories about processors if he wants to personally contact me. Also, after 20 years as a rep, trainer , regional manager etc. in the merchant services business I have found TMS to be the most transparent. There are NO HIDDEN FEES the merchant must READ the AGREEMENT , ITS HIS BUSINESS. I was a retailer for 18 years and I read everything before I signed. So MR Merchant you must bear some responsibilty in this deal. My cleints know everything before I have them sign anything. The fees-all of them are on the fees page in black and white. Gabe does bear responsibility and he could just be a sub par sales rep. I'd like to meet him because he hurts my reputation. I wonder- has this complaining merchant ever gotten a complaint from one of his customers, claiming hidden costs or sub standard product? and perhaps he did not feel the complaint was justified. Once again just because the merchant was unhappy with 'Gabe" does not mean the rest of TMS representatives are the same. He mentions being unhappy with Gabe and then blames it on the whole company. I take it personally because I have over 200 very happy clients with TMS. Lets keep the matter in perspective.
Thank you.
TotalMerchant
United States of AmericaWe can and do waive cancellation fees.
#3REBUTTAL Individual responds
Fri, June 03, 2011
This report is false. We can and will waive a cancellation fee on the merchant agreement as long as the free equipment that we give to your business is returned to our corporate office. We also send you an early cancellation waiver addendum attached in the email with the application to get started. If you present this proper documentation back to our corporate office with the returned credit card equipment that we have provided then we would be able to waive your cancellation fee.
