- Report: #670560
Complaint Review: Total Merchant Services - Basalt Colorado
Reported By:
RandyK -
Aurora, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Total Merchant Services
255 Gold Rivers Court Basalt, 81621 Colorado, United States of America
Phone:
888 848-6825
Web:
www.totalmerchantservices.com
Categories:
Business Rating:
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Total Merchant Services TMS, Michael Lahickey DO NOT become a sales agent for these theives Basalt, Colorado
In searching for a better deal for the merchants in my portfolio I came across these guys about 3 years ago. Every thing was fine until January 2010, after I started activly boarding merchants on their platform. Total Merchant Services claims they do not owe my residual payment(s) as the monthly amount is below $250 as stated in small print in our contract. There is a common law exception to the terms of the contract, namely waiver evidenced by performance, as they have paid me for 2 years under this same contract for monthly amounts less than $250. They contend that they can pick and choose when they will pay me if the amount is under $250 after I was told it was an oversight. Not an acceptable or ethical business practice. They are not satisfied with keeping their portion of the split, they want it all! Further, there is no way to verify that they are paying correctly, as they only provide access to daily batch totals for your merchants-these never add up correctly on the residual report. Of the people in their agent support staff there are 2 that would receive a beating if they spoke that way to any one in person - telephone tough guys! The risk department is vague, and have lead to increased attrition of my merchant base-this was near 0 when I started with them. They have outright cancelled one merchant and make others jump through hoops to get their money, even when they are signed up as MO/TO. BEWARE - they will suck you in with "free equipment" and a low transaction fee - but they make it up by their split and you will lose money due to attrition and no residual payment.
1 Updates & Rebuttals
RandyK
Aurora,Colorado,
United States of America
TMS Agent Program Update
#2Author of original report
Sat, December 11, 2010
I forgot to add in my original post that I filed a BBB complaint in March 2010 regarding unpaid residuals, and they paid me! Went this route again in November, that is when they called me and told me they could pick and choose if they were going to pay any given months residual inder $250. They contend that their attorney assured them that it was legal. How many attorneys do they have in Basalt, CO??? I am actively soliciting sales agents and ISO's that are experiencing the same treatment to contact me and we will get together and file a class action suit. Be a thorn in their side and file BBB complaints at the Northern Colorado BBB site. It only takes a few minutes and who knows, maybe they will see the error of their ways.
