- Report: #242446
Complaint Review: Total Merchant Services - Basalt Colorado
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Author Confirmed
Why?
Total Merchant Services
255 Gold Rivers Road Basalt, 81621 Colorado, U.S.A.
Phone:
888-848-6825
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Total Merchant Services No Customer Service, No Call Backs, No Money Deposited, Can't Get Anyone On The Phone ripoff Basalt Colorado
When Calling Total Merchant Services all you get is a busy signal on all three numbers, Support, Voice Auth. & Main Number.
When asking an employee why excuse is "We are exp. higher than normal call volume" However this has been going on for 2 weeks straight every 30 minutes of me calling and receiving busy signals.
I then asked why my discover charge was not on the account after 1 week of asking it to be added, the CSR said I do not see a record of you asking for that.
Next I asked to speak to a supervisor and I was told by the supervisor through the employee that I can write a letter of complaint and they will investigate.
I am astounded by the customer service practice in which this company chooses to handle their complaints, I am astounded that the supervisor would not even get on the phone with me, I am appalled that when having to call in a credit card or call in a support issue all I get all day long for the past two weeks is a busy signal.
I refuse to pay my contract for services not rendered by "Total Merchant Services", I demand a release of my contract at once.
I have spoken to American Express, who said specifically, they retrieved my information from Total Merchant Services and wanted to grant me a merchant account with out my permission of Total Merchant Services Giving My Personal Information Out,
I am seeking legal council on this matter and willing to post charges against this company "Total Merchant Services"
The Settlement I demand and am seeking from Total Merchant Services is a full refund and cancellation of contract with NO CANCEL FEES ATTACHED at once, Faliure to do this will result in a disbute issued from me to my bank for un-authorized charges on my account from total merchant services with closure of my bank account and a full investigation into Total Merchant Solutions policies and procedures of handling customer service and complaints.
James
Orlando, Florida
U.S.A.
When asking an employee why excuse is "We are exp. higher than normal call volume" However this has been going on for 2 weeks straight every 30 minutes of me calling and receiving busy signals.
I then asked why my discover charge was not on the account after 1 week of asking it to be added, the CSR said I do not see a record of you asking for that.
Next I asked to speak to a supervisor and I was told by the supervisor through the employee that I can write a letter of complaint and they will investigate.
I am astounded by the customer service practice in which this company chooses to handle their complaints, I am astounded that the supervisor would not even get on the phone with me, I am appalled that when having to call in a credit card or call in a support issue all I get all day long for the past two weeks is a busy signal.
I refuse to pay my contract for services not rendered by "Total Merchant Services", I demand a release of my contract at once.
I have spoken to American Express, who said specifically, they retrieved my information from Total Merchant Services and wanted to grant me a merchant account with out my permission of Total Merchant Services Giving My Personal Information Out,
I am seeking legal council on this matter and willing to post charges against this company "Total Merchant Services"
The Settlement I demand and am seeking from Total Merchant Services is a full refund and cancellation of contract with NO CANCEL FEES ATTACHED at once, Faliure to do this will result in a disbute issued from me to my bank for un-authorized charges on my account from total merchant services with closure of my bank account and a full investigation into Total Merchant Solutions policies and procedures of handling customer service and complaints.
James
Orlando, Florida
U.S.A.
