- Report: #1473723
Complaint Review: Tom Drexler Plumbing - Louisivlle KY
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Tom Drexler Plumbing
3718 Bardstown Road Louisivlle, 40205 KY, United States
Phone:
502-912-9683
Web:
https://tomdrexlerplumbing.com
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Tom Drexler Plumbing Tom Drexler Plumbing, Air, and Electric Did not honor the price I was quoted Louisivlle KY
I called Tom Drexler Plumbing yesterday (a Saturday) because I had a clogged drain. I explained to Nicholas that the drain was slow but that if the cost of having the sink unclogged on a weekend was significantly more that having the drain unclogged on a weekday I'd just put up with the inconvenience and wait.
I was assured that the cost was "exactly the same" 7 days a week, with no extra charges for work done on the weekend. I was pleasantly surprised and made an appt. for the following day (Sunday). When the technician arrived, he informed me that the cost of the work would be double because it was an "emergency call" and was on a Sunday. I called the company back, and was told that the cost of unclogging the drain was the same on a Sunday as on a weekday, but that an additional $100 charge was added for work done on a weekend (on an emergency basis).
The company refused to stand behind the price that I was given and even had the nerve to suggest that because the cost of unclogging the drain was the same on a Sunday (vs. a Monday) I hadn't *technically* been misinformed. My complaint is not with Nicholas (anybody can make a mistake) or even with the technician (who was not empowered to make the decision to do the work for the price I was quoted). My complaint is with the company/management, who chose not to accept responsibility for the mistaken information and honor the price I was given. Bad management at best, shady business practices at worst. Never again.
