Although nice customer service. TMobile sells Apple products and warranties and they are unable to trouble shoot or offer really any repairs in their stores. Therefore if you have issues with your 800.00 plus product you can call a 1-800 number or drive around to get help. This is suboptimal and defeats the purpose. They are unable to really help with even mininmal trouble shooting. This is problematic for elderly or those with low technology abilities. Consider this when deciding which cell company to use.