- Report: #1470362
Complaint Review: TLC Resorts Vacations Club. LLC - Las Vegas Nevada
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Author Confirmed
Why?
TLC Resorts Vacations Club. LLC
1 S, Main Street Las Vegas, 89101 Nevada, United States
Phone:
1-866-515-0894
Web:
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TLC Resorts Vacations Club. LLC TLC Resorts Vacation Club Membership Program -RCI -Advantage I bought an vacation package but what I was told was not the same thing as what I signed in their contract! Las Vegas Nevada
I went down to Las Vegas, Nevada for an week from Dec 15th to Dec 21st of 2018 and I was invited to an presentation from a agent of TLC Resorts for an 90minute presentaiton and i heard the whole thing on the TV screen by listening to it thru ear plucsin my ears and then I was promised free comedy shoe and tow free buffets and an free 3 day vacation accomodation back to Las Vegas, Nevada for 3 days from Sunday to Tuesday in the future!
After the presentation was done I was offered an $3500 vacation membership where I wouid pay $78.00 US (whch is the equivalent of $109.00 Cdn) each and every month until the membership vacation is paid off and I put down an deposit of $90.00 US on top of that and then what I actually got was not the same thing as I was told!
When I signed the contract and i got back home to Nepean, Ontario, Canada I noticed that I was charged $4595.00 not $3500 and that I wuld aslo have to another $1005.00 US by the end of february, 2019 and my annual membership fee should be $399.00 US once an year and on the contract I signed they put down March 1, 2019 and I was not supposed to pay my membership Fee with RCI till December 31st, 2019.
Now they are going to take $109.00 US out of my account tomorrow on the 29th of December 2018 and each and every month from that date forward and they were only supposed to take $78.00 US (which is ) $109.00 Cdn and they are also going to take $399 US on MArch 1st, 2019 even though they were not supposed to take it til December 31st, 2019.
They are going to try and take $1995.00 Us from my bank account at the end of February and I dont even make that amount per month because I am on permanent gov't disability and make an fixed income every month!
I called them three times since Dec 22nd, 2018 to to try and cancel my membership and an customer rep said that someone would call me back and didnt!
Then i called their direct phone number at 1-702-489-7385 because their toll free number doesnt work in Canada so now I will be charged for my long distance calls and I ended up speaking with an man by the name of "Mark" whi claimed to be the Director of TLC Resorts and would not put me trhu the higher ups in the Executive Office to cancel my membership instead he hung up on me the first time.
When I called back the customer rep put me abc thru to him and again he told me to call him the next day to see what he can do to correct my contract.. He told me had an meeting and couldnt help me and told me to call him back today instead!
Can you please get them to cancel my membership ASAP! Thank you! I can be reached at ((((REDACTED))) if you require anymore information! Thank you!
