- Report: #1440338
Complaint Review: Timeshare Clearinghouse - Louisville KY
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Author Confirmed
Why?
Timeshare Clearinghouse
4906 Bardstown Road, Suite 101 Louisville, 40291 KY, United States
Phone:
800-863-1770
Web:
http://timeshareclearinghouse.com
Categories:
Business Rating:
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Timeshare Clearinghouse Charged my late father 9000.00-- for what? Louisville KY
My dad contracted with Timeshare Clearinghouse (TSCH) early in 2017. They were supposed to get him free of the timeshare (Silverleaf Resorts) he had been stuck with since my mother's passing. He paid them 9000.00 (via a brand new credit card he opened just for this purpose) and TSCH made initial contact with Silveleaf in March of 2017.
TSCH was informed that Silverleaf does not negotiate with third party vendors but never communicated this to my dad. Instead they continued to pretend that they were in negotiations with Silverleaf up until Dad's untimely death in August of 2017. At this point, I discovered that Dad had contracted with TSCH and I took over communication.
TSCH continued to claim that Silverleaf was stonewalling us but that they would "...get things done" and that it was "...just a matter of time." TSCH engaged in stonewalling themselves when they refused to show me copies of their communication with Silverleaf. At a certain point in January of 2018, I became curious if Silverleaf had even heard of these people who claimed to represent my dad so I called them.
This is when I found out that Silverleaf had told TSCH that they don't negotiate with third parties-- ever. Period. This is also when I began my own direct negotiation So- my question is-- what services did Timeshare Clearinghouse provide for my dad that were worth 9000.00? That seems an exorbitant sum for the little (if any!) work they did on his behalf.
Additionally- In a phone conversation on 04/12, Jay Bowling- their most frequent public face- contended that a significant portion of the 9000.00 went to pay for the “vacation club” they enrolled my dad in. Jay had made this contention at least one other time, but it was directly contradicted by Mr. Kelso when we spoke on 03/12/18 when he described the club as a “throw in” or- to pararphrase- a nice extra that they offer to clients.
1 Updates & Rebuttals
Jason
Chicago,Illinois,
United States
Just some additional info RE: this company's dishonesty.
#2Author of original report
Thu, May 24, 2018
Owner Jeffrey Kelso made the claim to the BBB that " the purchase this client made was for the Travel Club, allowing discounted travel with no maintenance fees ..."
I have now received the paper work to renew my TSCH vacation club membership and the cost is 179.00.
Mr. Kelso and his company have provided scant little value for the 9000.00 my late father paid to them. In fact, they've provided exactly 179.00 worth of value until they present paper work that proves otherwise.
