This is a total scam! This company did their homework for this scam. You tube video showing a real rose dipped in gold. Small print shows no refunds. I got cought make sure you don't!!! You think your ordering a real gold dipped rose but you get a plastic dime stroe gold painted rose. There is a special place for people like this!!! Hopefully anybody looking for this type of gift does their homework. They got me and I'm pretty carefull... They have a phone number they do not answer. 973-458-8088. They have a chat online but will take howers to answer if they do at all. No customer service what so ever... AGAIN TOTAL SCAM!!!! BEWARE!!!!!!