- Report: #1194848
Complaint Review: TigerDirect.com - Internet
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Author Confirmed
Why?
TigerDirect.com
Internet, USA
Web:
tigerdirect.com
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TigerDirect.com Worst refund experience ever! Internet
Let me just say I have been a Tigerdirect consumer for many years but not after this transaction. On 11/24/2014 I purchased a small notebook as new for $344. I received it in good condition and preceeded to set it up and noticed the cursor would lock up frequently. I went through several attempts at reinstalling drivers, OS even back to out of box state. Finally I said enough and requested a RMA from TigerDirect by Chat session. They informed me that it was a third party vendor that fulfilled the order and that Tiger would have to obtain a RMA from that vendor?? I paid through PayPal and filed a dispute when after 3 days I did not get a RMA number. After a few more days I was issued a RMA from Tigerdirect and sent the notebook back with all materials, and packaging. They sent me a email confirming this and that my refund would be generated in 3 to 4 days. However on the forth day I still had no refund. I had also sent a email with no response inquiring and then called and was told the refund was in process. Yes, I did get the refund but it was for $25.01 not even close to the amount I paid. No explanation, no itemized reason. I then preceeded to call PayPal and escalate my dispute to a claim. I have to say, I have never dealt with such terrible people in all my life as TigerDirect. They used to be a good company and the few times I have returned items I received a timely refund. I don't know if they are falling on hard times? Or just become liars and cheats. But I have to say I will not buy from them again. Their are too many options these days to buy electronics, you don't need to waste your time with a online retailer who doesn't answer email, refund your purchase price, or try and work out a reasonable agreement. Heck, I would have tried another model, if they had even ask me and worked with me on my refund. I would have been better off working with the PC maker on getting another working model or having it fixed under warranty. I hope to get all my money back from Tigerdirect through the PayPal claim system. I have every email, every number, every notation, every chat session, tracking numbers and RMA.
