Tiger Direct Pat
Miami,#2UPDATE Employee
Wed, May 28, 2008
We apologize for these situations, but I personally attempted to contact you by phone and by e-mail after you left your reseller ratings post. My attempts were apparently ignored. We apologize for what happened at the store; we do not deliberately offer expired rebates EVER. A manager at the store should have been notified of the situation, as it was an oversight. As for order W2820098, we have already refunded the price difference. Lastly, our records indicate on order W2831082, that that second authorization was dropped after a conference call, and you were credited the 3 dollar difference on your order over a month ago. We also see that you have filed a claim with the BBB. We have been apologetic, and have recitifed all of these situtions except for the store issue expediently. If there is anything else we can do for you, don't hesitate to e-mail me at [email protected]. Sincerely, Pat A. Customer Service Web Response