Ronster149
Vancouver,#2Author of original report
Tue, July 24, 2012
As of today my account is showing that I have been fully refunded.
TigerDirects customer service department is by far the worst experience I have ever had when it comes to dealing with support via online or phone. As you can see in one of the smaller images above, I was told that they couldn't send me the correct product because it did not exist in their inventory. Yet now I am being told it does and it is available for purchase. It always has existed. That is just one of a handful of misleading emails I was sent by TigerDirects support. I do appreciate that I was finally refunded fully, but due to the dishonesty, I will no longer be shopping with TigerDirect. TigerDirect should think long and hard about revamping their customer service methods and find a more foolproof way of getting their ads correct online, as I've seen many complaints online from previous customers having very similar problems.
By the way, my shipping costs were not refunded to me until after I posted my issue on RipoffReport. So thank you for giving consumers a place to go to when they feel they have been cheated or taken advantage of. No consumer should be lied to or have to fight for their refund. Nor should they have to wait 26 days to finally be told that the issue was a few mixed up sku's.
Alex
Miami,#3UPDATE Employee
Mon, July 23, 2012
Dear Ronald, we are very sorry to learn of your experience. Upon reviewing your comments, we determined that the item you purchased was part of a Sku Mapping error between the website your transaction took place at and ours. (Meaning we sent a set of item details for a sku to be advertised and a wrong similar sku was posted instead).
The $69.99 price you paid was correct for the AudioSource SB121 Soundbar we shipped to you, as programmed in our system. Unfortunately because of the error the Audiosource S3D60 Soundbar was the item advertised at the that time, which normally retails for about $300.00.
We do carry both products, so if you are still intersted on the S3D60 model, please contact me at [email protected] so we can accomodate you accordintly.
Our Records show that the order was fully refunded for the $109.29 which includes shipping, as outlined in the terms between the advertising website and our company.
Please accept our apologies and contact us for further assistance.