- Report: #580639
Complaint Review: TIGER DIRECT - Internet Internet
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Author Not Confirmed
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TIGER DIRECT
Internet, Internet, United States of America
Phone:
1-800-800-8300
Web:
www.tigerdirect.com
Categories:
Business Rating:
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TIGER DIRECT Tigerdirect.com ,tigerdirect.com will not honor the warranty they clearly state with their refurbished product. Internet
I bought a refurb. 4GB Sansa Fuze MP3 player from Tiger Direct. It does not work right and I am attempting to return it outside of their 30 day return window. However, their website clearly states that it has a 90 day parts and labor warranty.
They keep trying to tell me to contact Sansa for the return but Sansa says that since it is refurb. they do not warranty it which I understand. So, back to Tiger Direct. I called them and was hung up on by James when I was trying to get him to look at their stated warranty on the product on the website, then when I called back he said it was a typo and I would have to call back during the day.
So I emailed Tiger Direct and just got another reply that it was past 30 days, they could do nothing and I should contact Sansa. NOPE, on Tiger's website it is clearly stated a 90 day warranty by Tigerdirect.com
I have just sent an email to the Tiger Direct CEO, so we'll see what happens.
But be VERY, VERY careful if you buy anything from Tiger Direct, you may get one heck of a run-around on the warranty.
They keep trying to tell me to contact Sansa for the return but Sansa says that since it is refurb. they do not warranty it which I understand. So, back to Tiger Direct. I called them and was hung up on by James when I was trying to get him to look at their stated warranty on the product on the website, then when I called back he said it was a typo and I would have to call back during the day.
So I emailed Tiger Direct and just got another reply that it was past 30 days, they could do nothing and I should contact Sansa. NOPE, on Tiger's website it is clearly stated a 90 day warranty by Tigerdirect.com
I have just sent an email to the Tiger Direct CEO, so we'll see what happens.
But be VERY, VERY careful if you buy anything from Tiger Direct, you may get one heck of a run-around on the warranty.
1 Updates & Rebuttals
Ernie E.
MIAMI,Florida,
U.S.A.
Return Policies
#2UPDATE Employee
Mon, March 15, 2010
We apologize that your product is defective, I would like to further investigate into your case and to insure this issue gets taken care of to your satisfaction.
If you could please email me your order details such as order number to [email protected] I would be more than happy to look into this matter for you.
We like to assure every customer is completely satisfied with our service and we apologize once more for the inconvenience you have been experiencing...
Hope to hear from you soon.
