- Report: #1143031
Complaint Review: ThredUp - San Francisco California
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Author Not Confirmed
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ThredUp
580 Market Street San Francisco, 94104 California, USA
Phone:
6175759676
Web:
www.thredup.com
Categories:
Business Rating:
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ThredUp Low payout, high sales price San Francisco California
ThredUp is a company that sells used clothes online. The clothes need to be in very good condition/like new. On request they send you a huge plastic bag. You fill it with prelaundered clothes/shoes that you think are good enough to be sold on their website.
I send them a bag stuffed with great items, some of them brandnew, some of them with tags, or hardly ever worn. I failed to make a list of the items, but as far as I can tell, they accepted all of them. Also looks like most of it is sold by now.
For less expensive items (depends on the brand) you get your payout upfront. High-end items are being taken on consignment, you get your money when they're sold.
I got an upfront payout of $48.86, which seemed a little low, considering the quality and amount of the items I sent. I added up the prices at which TredUp is selling my stuff, and the sum was an astounding $242.73!
I'm not greedy and I know they are a business like any other, which needs to make money in order to survive. But a markup of almost 400%?! Wow, that seems a bit steep to me. I do not know what an average markup would be, but I definitely feel taken advantage of. This is the first and last time I sent them things to sell. I'd rather give them away for a good cause or sell them myself.
I emailed them and got a response from their chief marketing officer, his name is Anthony S. Marino. He told me he's sorry and he will look into this. If I hear from them, I'll report it here on Ripoff. But what can he say to justify a 400% markup?
Needless to say, I am hugely disappointed.
