- Report: #1442678
Complaint Review: Thor Motor Coach Inc. - Elkhart Indiana
Reported By:
Tony -
Spring Valley, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Thor Motor Coach Inc.
601 East Beardsley Ave Elkhart, 46514-3305 Indiana, United States
Phone:
1-877-855-2867
Web:
thormotorcoach.com
Categories:
Business Rating:
(0)
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Thor Motor Coach, Inc. Not Standing Behind Poor Workmanship Elkhart Indiana
Report Attachments
I bought a 2016 Thor Chataeu 31W motor home new in February 2016. This motor home has one large slide and on November 20117 the slide motor failed. I tokk it to a shop where they discovered the slide mechanisim was not installed correctly at the factory. The motor shoul be sitting paralel with the slide but the top of motor was tilted toward the slide and making contact. So every time I would open and close the slide screws on the moving part of slide was digging into the motor. So one year and 9 months later the motor shorted out and quit. Thor started this failure in motion when they installed the slide wrong and of course it was out of warranty according to them. The shop wrote a sstory on the work order which I sent to Thor along with a request to reimbuse $669.98 that this cost me and to crrect the reason themotor is tilted aall under a Good Will Warranty. They refused and stated my warrant expired on Fedruary 2017. They would not step up and do the right thing.
