- Report: #218501
Complaint Review: The UPS Store - San Francisco California
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Author Confirmed
Why?
The UPS Store
588 Sutter Street, San Francisco, 94102 California, U.S.A.
Phone:
415-834 1555
Web:
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The UPS Store Belligerent refusal to forward mail as paid to do San Francisco California
I pay to have my mail forwarded wherever I am living and working in the world. Since UPS took over this Mailboxes Etc. franchise, the new franchisee has consistently failed to forward mail when and where directed. Requests to correct this have been met with belligerency and shouting.
Now the manager has refused to forward my mail unless I call on 15th of each month and ask him personally to forward my mail. This message was delivered at the top of his lungs.
The UPS organisation says they have no authority over their franchisees, despite the fact that, by his refusal to forward the mail (for which he bills my credit card every month) this individual is tampering with US mail.
Amazing. My mail is being held hostage by an incompetent bully representing one of the nation's largest delivery services.
Sharon
Manzanita, Oregon
U.S.A.
Now the manager has refused to forward my mail unless I call on 15th of each month and ask him personally to forward my mail. This message was delivered at the top of his lungs.
The UPS organisation says they have no authority over their franchisees, despite the fact that, by his refusal to forward the mail (for which he bills my credit card every month) this individual is tampering with US mail.
Amazing. My mail is being held hostage by an incompetent bully representing one of the nation's largest delivery services.
Sharon
Manzanita, Oregon
U.S.A.
3 Updates & Rebuttals
mr rik
miami,Florida,
USA
Aaron J.
Mesa,Arizona,
USA
What was the reason the mail couldn't be forwarded?
#3Consumer Comment
Thu, February 17, 2011
We also offer mail forwarding services at our shipping facility. I agree with the previous response, as there must be more to this complaint than the OP states.
At my facility, we only forward mail with wriiten approval from the customer. This approval may be done in person in advance. It may also be done via phone, but valid record of the request must be provided by mail, email, or fax. This request must also acompany a drivers license or valis picture I.D. On rare occasion, we may forward mail based soley on recognizing the customers voice and a current decent business relationship has been established. When we do that, however, we mayy be violating a federal requirement for mail handling when we do such. We are also leaving ourselves liable for address errors (either dictated incorrectly or given incorrectly at the time by the customer over the phone. By doing so, we are also left liable for any phone fraud.
Factors include, but are not limited to are:
1) Is the Mailbox rent current.
2) A signed Mail Forwarding contract was completed and received with valid identification.
3) An credit card authorization form has been filled authorizing future forwarding charges.
4) To avoid fraud, no mailing restrictions are violated (especially with international forwarding).
5) If pre-scheduled mail forwarding intervals are not set, a reasonable amount of time must be allowed for mail processing before carrier pick up. This may be same day outgoing mail or longer, if the notification does not provide adequate processing time and/or affects non-business days.
This OP clearly did not read her Mailbox contract agreement. If she had, many reasons for her concern would have been answered. This includes her "amazing" claim that the "mail is being held hostage...". That The UPS Store not only has the legal right to do so, but also is mandated by law to uphold certain protocol.
So again, what motive would any location refuse mail forwarding? Assuming a conversation was held at the top of one's lungs, what prompted such? There are definately details left out of this complaint.
Charles Reigh
Twin Falls,Idaho,
United States of America
The rest of the story.
#4Consumer Suggestion
Wed, February 16, 2011
After reading the letter above, I realize that it was done a few years ago; however, I must say that the take over of Mail Box Etc, by UPS in no way changed the way business was done other that re-branding and a price fix for shipping that the store owner can not change. I must say that I find it very hard to believe the story related by you about The UPS Store. It simply CANNOT be the whole story and I would bet my bottom dollar that 80% of what happened is left out by you so that the store takes all the blame. Remember it takes two to "Tango" or “Tangle”.
