#20
Wed, January 23, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their relationship to the company: Advocate Rebuttal: I'm sorry you have such bitter feelings over the fact that your store was closed. When your stores were converted to RoomStores from whatever format you had before (Self-Service, Rhodes, Heilig, etc.) the RoomStore format wasn't fully embraced. There are plenty of markets that have contract deliveries that hold those drivers accountable for the condition of the merchandise when it gets to the customer's home. If your market didn't, they weren't doing business the RoomStore way. The RoomStore is happy to service the customer. As far as the reports on this site that the RoomStore has a no return policy, that is partially true. The customer has the right of refusal on any item that is being delivered. If it doesn't look right, send it back then and there. If there is damage, of course we're going to service the customer. I hope you have found happiness in your career after the RoomStore. My question is... if it was so bad then, why didn't you quit?