- Report: #1466580
Complaint Review: THE PARTS PLACE - Dekalb Illinois
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THE PARTS PLACE
630 Enterprise Avenue Dekalb, 60115 Illinois, United States
Phone:
630-365-1800
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THE PARTS PLACE Company Bad Practices and Bad Business Dekalb Illinois
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ComplaintParts Place” and if you had a negative experience. I am deeply disappointed with them. We purchased a fiberglass hood over $1398 dollars. The shipping agency damaged the box. But you could not tell on the truck. The driver forced signature before he would unload the package. So, once it was signed for he refused to take it back. He jumped in his truck and left, The Parts Place customer service said " once you signed for it is your problem. You never shoulda ever signed ( refuse it). Even explaining to the rude guy ( Shaun) he said " our policy is no refunds or replacements once you signed for it. I told him how can we see the damage if the driver won’t unload until he has your signature. Needless to say I got no where. But get this I called the transport company. The so called shipping charges my son paid of $220 and the cost of the replacement hood is being paid to "The Parts Place”. After I got off phone with The Parts Place they filed a claim for the shipping and replacement cost of the fiberglass hood. The transport company said” your son cannot file a claim because he is not our customer. They refused to give me the claim number since he was not the account holder. So The Part Place stands to collect twice ( first they collected from my son) and now they get a check from World Wide Express. Which in turn filed a claim with Roadrunner the third party that delivered the damaged package. So World Wide gets a check for what they are forced to pay The Parts Place. Again, Roadrunner cannot provide me a refund or a claim number because I am not legally their customer.
I totally regret giving The Parts Place another chance. They never want to be held accountable for anything. I guess I will be having to file in small claims court case to address the issue. Since The Parts Place refuses to refund or replace the fiberglass hood. After reading several reviews I sincerely hope you res
