- Report: #278363
Complaint Review: The Knights Inn - Groton - Wyndam Hotels And Resorts - Groton (Dallas, Texas 75207) Connecticut
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The Knights Inn - Groton - Wyndam Hotels And Resorts
425 Bridge St (1950 Stemmons Freeway Suite 6001) Groton (Dallas, Texas 75207), 06340 Connecticut, U.S.A.
Phone:
860-445-6550
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The Knights - Groton - Wyndam Hotels And Resorts, They gave my family an unsanitary room, double charged after paying on Priceline then only refunded one charge when we refused to stay there. Groton Connecticut Dallas Texas
My family and I visiting Groton, Ct needed a hotel and booked the Knights Inn on Priceline paying $109.93 for it. We got to the hotel which had a not so safe feeling and they told my husband that we did not pay online and would have to pay then and there. He did and they sent us to room 226.
We had our young children with us including our 4 month old. We got the kids into the room along with all of their things and finally got settled when my husband found a long black hair and yellow toenail in the bathroom along with a red "sludge" spot on the toilet. Being that it was late at night and we just needed somewhere to sleep, he cleaned it up and tried to ignore it. Until we noticed the very large dried blood stain on the SIDE of the box springs on one bed and blood splatters on the other box spring.
I can only imagine how a blood stain that large gets on the side of the bed. Questioning the safety of the place and the obviously unsanitary conditions, we got the kids packed up and headed back to the car as quickly as possible. My husband went in to get a refund and Wendi told him that she couldn't do that because we had been in there for 45 minutes.
Late at night, we had to find another hotel and pay them for a night also. The next morning, my husband went back and talked to the manager, Mr. Shah, who was little help. Insisted that his rooms were clean but did give the refund of the money that they took the night before but refusing to give us the Priceline refund (doesn't the hotel get the lions share of that money?)
I have written letters to the company that owns the Knights Inn and they just send them to this manager who sends me a letter stating since they offered us another room and gave us back one refund then we need to go to Priceline to get our other money back. Priceline states they will not refund. Period.
If I could only have snapped a couple of pictures of this, this letter would be going to the health department! We are only asking to break even on this transaction. Because we could not stay there, we had to pay another hotel for the same night.
Maureen
South Lyon, Michigan
U.S.A.
We had our young children with us including our 4 month old. We got the kids into the room along with all of their things and finally got settled when my husband found a long black hair and yellow toenail in the bathroom along with a red "sludge" spot on the toilet. Being that it was late at night and we just needed somewhere to sleep, he cleaned it up and tried to ignore it. Until we noticed the very large dried blood stain on the SIDE of the box springs on one bed and blood splatters on the other box spring.
I can only imagine how a blood stain that large gets on the side of the bed. Questioning the safety of the place and the obviously unsanitary conditions, we got the kids packed up and headed back to the car as quickly as possible. My husband went in to get a refund and Wendi told him that she couldn't do that because we had been in there for 45 minutes.
Late at night, we had to find another hotel and pay them for a night also. The next morning, my husband went back and talked to the manager, Mr. Shah, who was little help. Insisted that his rooms were clean but did give the refund of the money that they took the night before but refusing to give us the Priceline refund (doesn't the hotel get the lions share of that money?)
I have written letters to the company that owns the Knights Inn and they just send them to this manager who sends me a letter stating since they offered us another room and gave us back one refund then we need to go to Priceline to get our other money back. Priceline states they will not refund. Period.
If I could only have snapped a couple of pictures of this, this letter would be going to the health department! We are only asking to break even on this transaction. Because we could not stay there, we had to pay another hotel for the same night.
Maureen
South Lyon, Michigan
U.S.A.
4 Updates & Rebuttals
Keel
Monroe,Louisiana,
U.S.A.
re: Priceline
#2Consumer Comment
Tue, October 16, 2007
This is one reason why you should book directly with the hotel or through the hotel's 800 number or website. Getting refunds back from the 3rd party booking agents is extremely hard to do. Had you booked directly with the hotel you might have had a little bit more luck. At this point you need to contact Knight's Inn customer service department, file a customer service complaint against this hotel. This will force them to deal with the situation as well as makes Knights Inn aware of the issue at hand. Realize that you will probably get a standard "sorry about the inconvenience.." letter, but it will be about the only legitimate chance you have left of getting them to work with priceline. Just so you know. Priceline and the other 3rd party booking agents get the rooms at a very discounted rate (25% or greater) and then they take the rate and mark it up as they see fit and the difference between the 2 is what priceline makes on the deal. Usually the hotels you see at the top of the priceline search page are the hotels that they are making the most money from. In most cases you will get just as good a rate from the hotels directly and if you have to cancel or change the dates of your stay it will not cost you any additional money.
Jman03
South Lyon,Michigan,
U.S.A.
Regarding Priceline
#3Author of original report
Fri, October 12, 2007
This manager tells us to fight with Priceline to get our money back but then refuses to cooperate with Priceline knowing that they will not refnd. Who gets the majority of the money when a hotel is booked through Priceline? The hotel. So he got our money and we didn't stay there. He was just so rude about everything also. When my husband asked for our money back, they told him that we were in the room for 45 minutes and implied that we had used the room for a quickie!
Jman03
South Lyon,Michigan,
U.S.A.
Regarding Priceline
#4Author of original report
Fri, October 12, 2007
This manager tells us to fight with Priceline to get our money back but then refuses to cooperate with Priceline knowing that they will not refnd. Who gets the majority of the money when a hotel is booked through Priceline? The hotel. So he got our money and we didn't stay there. He was just so rude about everything also. When my husband asked for our money back, they told him that we were in the room for 45 minutes and implied that we had used the room for a quickie!
Keel
Monroe,Louisiana,
U.S.A.
Priceline
#5Consumer Comment
Thu, October 11, 2007
If you paid priceline, which 99% of the people do, then you are Priceline's customer, not the hotels and the hotel was correct in telling you that you need to discuss this with Priceline. The hotel was wrong though for charging you when you checked in and they refunded that amount. I deal with Priceline alot, and they are not as bad as some of the other online booking agents. If you explain this to Priceline, they will often times contact the hotel with you on the line. If the hotel agrees not to charge them, then they won't charge you. The hotel has done about as much as they can for you other than telling Priceline they won't charge you. Good Luck
