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  • Report:  #1413

In February of 1999, I ordered a dining room table and six chairs from The Furniture Patch in North Carolina. I found them on the Internet. In June of 1999 a delivery of the table and chairs was made. I accepted the table but returned the chairs, as they were defective. I also mistakenly paid in full for the merchandise at this time. After countless long distance calls on my part asking what would be done about the damaged chairs, I was told in August that new chairs would be ordered for me. A second delivery was attempted in November. These chairs were more damaged than first set. I again refused to accept.

In January 2000, the owner issued me a check for a portion of what I paid for these chairs. I still have a table with no chairs to match. I have not cashed the check as I want a full refund for the table and chairs since he is not able to deliver chairs that are not defective. To date I have made in excess of forty long distance calls to this company and it's owner with no resolution. I have filed complaints with Atorney Generals office and the Better Business Bureau. I have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back. In other words IT'S OKAY IF THEY RIP ME OFF!!! They can't even make them send me non-damaged chairs!

They told me about one company that has over forty complaints against them and yet they can do nothing about it! I am confused about exactly what we need a Consumer Protection Agency for, that can't do anything to companies that are RIPPING OFF CONSUMERS!!! The public needs to be warned not to purchase furniture from these companies in North or South Carolina. Spend the extra few bucks and buy local!!! PLEASE HELP ME GET MY MONEY BACK!!!



6 Updates & Rebuttals

You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

#20

Mon, November 05, 2001

This email is a rebuttal to RipOff #1413.
It was sent by harlan wahlert at [email protected]

THE FURNITURE PATCH NORTH CAROLINA FURNITURE CASH THIEVES *Rebuttals & Editors Rebuttal (#1413)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: harlan wahlert

Their relationship to the company: Supporter

Rebuttal:

1ST:Better Business Bureau. Is a rip-off in it self.
You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

2: Attorney Generals are in office make you case known when time to vote if in state file with the courts just maybe someone will here you. Your Congressmen can also receive letters from you. Get it in writing.

The public needs to be warned not to purchase furniture from these companies in North or South Carolina. Your leaving out Tenn. Etc. guy martin Rebuttal: I have owned a N.C. discount furniture store (name witheld) ( WHY WITH HELD I BET YOUR PROUD OWNERSHIP HELP'S IN NOT GETTING GOOD CUSTOMER SERVICE>)for 8years and have worked for 3 others. We are not all like that. We have problems (WE HAVE PROBLEMS WITH OWNERS>) with customers too. Some expect furniture to be perfect and there is no such
thing as perfect. If it was damaged that is the responsibility of the shipping company and if it is defective that is the responsibility of the manufacturer. O great put it on the one person paying the bill.

You Said"It takes considerable time to get the mfg. company to accept fault and then reship the items to the dealer. I had a lady order a dining room suite that we sold her for 8500 dollars and retailed where she lived for 18000. She decided when she received it that it didn't get there in time for christmas and there were no promises on delivery date by the way that she just cancelled it back to us on he credit card. We lost 1500 in shipping cost ( I CAN SAY YOU'RE A CROOKED HERE )and had to
buy expensive furniture we didn't want or need and couldnt sell locally because it was so expensive." So sell in like you did the first one. I my self would just go to manufacturer and pick up with a rider/u-hall truck .
EDITORS NOTE: When you buy new, it should look like new and not used. No scratches, not even a little nick! If it was damaged that is the responsibility of the store you bought it from. What business is it of the consumer to contact the manufacturer? You deal with them, not the consumer! Ok but they put a disclaimer on the Internet to just receive the
monies.

Rebuttal: All ( not the very good ones.)manufacturers suggest
that their furniture is inspected and in accordance with their standards at time of shipment. In other words it leaves their factory in good condition right? Before doing business like that always check with the local BBB and see if there are any complaints. Hell see this site would tell you your on your own they rip you too.

PS either the chairs are damaged or they are defective you need to determine what the problems are before accusing the store. If the shipping company damaged the items it is your responsibility to file a claim the dealer will usually help in the matter but have no control on decisions made by the shipper.

I also see the EDITORS NOTE:where
badbusinessbureau.com disagrees with several comments you havve made. Again. The consumer is dealing with the retail store, not the shipper or the manufacture. Nit pick? Anyone in my book who does not nit pick I agree again but the people just scum of the earth.


You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

#30

Mon, November 05, 2001

This email is a rebuttal to RipOff #1413.
It was sent by harlan wahlert at [email protected]

THE FURNITURE PATCH NORTH CAROLINA FURNITURE CASH THIEVES *Rebuttals & Editors Rebuttal (#1413)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: harlan wahlert

Their relationship to the company: Supporter

Rebuttal:

1ST:Better Business Bureau. Is a rip-off in it self.
You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

2: Attorney Generals are in office make you case known when time to vote if in state file with the courts just maybe someone will here you. Your Congressmen can also receive letters from you. Get it in writing.

The public needs to be warned not to purchase furniture from these companies in North or South Carolina. Your leaving out Tenn. Etc. guy martin Rebuttal: I have owned a N.C. discount furniture store (name witheld) ( WHY WITH HELD I BET YOUR PROUD OWNERSHIP HELP'S IN NOT GETTING GOOD CUSTOMER SERVICE>)for 8years and have worked for 3 others. We are not all like that. We have problems (WE HAVE PROBLEMS WITH OWNERS>) with customers too. Some expect furniture to be perfect and there is no such
thing as perfect. If it was damaged that is the responsibility of the shipping company and if it is defective that is the responsibility of the manufacturer. O great put it on the one person paying the bill.

You Said"It takes considerable time to get the mfg. company to accept fault and then reship the items to the dealer. I had a lady order a dining room suite that we sold her for 8500 dollars and retailed where she lived for 18000. She decided when she received it that it didn't get there in time for christmas and there were no promises on delivery date by the way that she just cancelled it back to us on he credit card. We lost 1500 in shipping cost ( I CAN SAY YOU'RE A CROOKED HERE )and had to
buy expensive furniture we didn't want or need and couldnt sell locally because it was so expensive." So sell in like you did the first one. I my self would just go to manufacturer and pick up with a rider/u-hall truck .
EDITORS NOTE: When you buy new, it should look like new and not used. No scratches, not even a little nick! If it was damaged that is the responsibility of the store you bought it from. What business is it of the consumer to contact the manufacturer? You deal with them, not the consumer! Ok but they put a disclaimer on the Internet to just receive the
monies.

Rebuttal: All ( not the very good ones.)manufacturers suggest
that their furniture is inspected and in accordance with their standards at time of shipment. In other words it leaves their factory in good condition right? Before doing business like that always check with the local BBB and see if there are any complaints. Hell see this site would tell you your on your own they rip you too.

PS either the chairs are damaged or they are defective you need to determine what the problems are before accusing the store. If the shipping company damaged the items it is your responsibility to file a claim the dealer will usually help in the matter but have no control on decisions made by the shipper.

I also see the EDITORS NOTE:where
badbusinessbureau.com disagrees with several comments you havve made. Again. The consumer is dealing with the retail store, not the shipper or the manufacture. Nit pick? Anyone in my book who does not nit pick I agree again but the people just scum of the earth.


You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

#40

Mon, November 05, 2001

This email is a rebuttal to RipOff #1413.
It was sent by harlan wahlert at [email protected]

THE FURNITURE PATCH NORTH CAROLINA FURNITURE CASH THIEVES *Rebuttals & Editors Rebuttal (#1413)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: harlan wahlert

Their relationship to the company: Supporter

Rebuttal:

1ST:Better Business Bureau. Is a rip-off in it self.
You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

2: Attorney Generals are in office make you case known when time to vote if in state file with the courts just maybe someone will here you. Your Congressmen can also receive letters from you. Get it in writing.

The public needs to be warned not to purchase furniture from these companies in North or South Carolina. Your leaving out Tenn. Etc. guy martin Rebuttal: I have owned a N.C. discount furniture store (name witheld) ( WHY WITH HELD I BET YOUR PROUD OWNERSHIP HELP'S IN NOT GETTING GOOD CUSTOMER SERVICE>)for 8years and have worked for 3 others. We are not all like that. We have problems (WE HAVE PROBLEMS WITH OWNERS>) with customers too. Some expect furniture to be perfect and there is no such
thing as perfect. If it was damaged that is the responsibility of the shipping company and if it is defective that is the responsibility of the manufacturer. O great put it on the one person paying the bill.

You Said"It takes considerable time to get the mfg. company to accept fault and then reship the items to the dealer. I had a lady order a dining room suite that we sold her for 8500 dollars and retailed where she lived for 18000. She decided when she received it that it didn't get there in time for christmas and there were no promises on delivery date by the way that she just cancelled it back to us on he credit card. We lost 1500 in shipping cost ( I CAN SAY YOU'RE A CROOKED HERE )and had to
buy expensive furniture we didn't want or need and couldnt sell locally because it was so expensive." So sell in like you did the first one. I my self would just go to manufacturer and pick up with a rider/u-hall truck .
EDITORS NOTE: When you buy new, it should look like new and not used. No scratches, not even a little nick! If it was damaged that is the responsibility of the store you bought it from. What business is it of the consumer to contact the manufacturer? You deal with them, not the consumer! Ok but they put a disclaimer on the Internet to just receive the
monies.

Rebuttal: All ( not the very good ones.)manufacturers suggest
that their furniture is inspected and in accordance with their standards at time of shipment. In other words it leaves their factory in good condition right? Before doing business like that always check with the local BBB and see if there are any complaints. Hell see this site would tell you your on your own they rip you too.

PS either the chairs are damaged or they are defective you need to determine what the problems are before accusing the store. If the shipping company damaged the items it is your responsibility to file a claim the dealer will usually help in the matter but have no control on decisions made by the shipper.

I also see the EDITORS NOTE:where
badbusinessbureau.com disagrees with several comments you havve made. Again. The consumer is dealing with the retail store, not the shipper or the manufacture. Nit pick? Anyone in my book who does not nit pick I agree again but the people just scum of the earth.


You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

#50

Mon, November 05, 2001

This email is a rebuttal to RipOff #1413.
It was sent by harlan wahlert at [email protected]

THE FURNITURE PATCH NORTH CAROLINA FURNITURE CASH THIEVES *Rebuttals & Editors Rebuttal (#1413)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: harlan wahlert

Their relationship to the company: Supporter

Rebuttal:

1ST:Better Business Bureau. Is a rip-off in it self.
You have been told by the Attorney Generals Office there is not much they can do if the company does not want to give me my money back.

2: Attorney Generals are in office make you case known when time to vote if in state file with the courts just maybe someone will here you. Your Congressmen can also receive letters from you. Get it in writing.

The public needs to be warned not to purchase furniture from these companies in North or South Carolina. Your leaving out Tenn. Etc. guy martin Rebuttal: I have owned a N.C. discount furniture store (name witheld) ( WHY WITH HELD I BET YOUR PROUD OWNERSHIP HELP'S IN NOT GETTING GOOD CUSTOMER SERVICE>)for 8years and have worked for 3 others. We are not all like that. We have problems (WE HAVE PROBLEMS WITH OWNERS>) with customers too. Some expect furniture to be perfect and there is no such
thing as perfect. If it was damaged that is the responsibility of the shipping company and if it is defective that is the responsibility of the manufacturer. O great put it on the one person paying the bill.

You Said"It takes considerable time to get the mfg. company to accept fault and then reship the items to the dealer. I had a lady order a dining room suite that we sold her for 8500 dollars and retailed where she lived for 18000. She decided when she received it that it didn't get there in time for christmas and there were no promises on delivery date by the way that she just cancelled it back to us on he credit card. We lost 1500 in shipping cost ( I CAN SAY YOU'RE A CROOKED HERE )and had to
buy expensive furniture we didn't want or need and couldnt sell locally because it was so expensive." So sell in like you did the first one. I my self would just go to manufacturer and pick up with a rider/u-hall truck .
EDITORS NOTE: When you buy new, it should look like new and not used. No scratches, not even a little nick! If it was damaged that is the responsibility of the store you bought it from. What business is it of the consumer to contact the manufacturer? You deal with them, not the consumer! Ok but they put a disclaimer on the Internet to just receive the
monies.

Rebuttal: All ( not the very good ones.)manufacturers suggest
that their furniture is inspected and in accordance with their standards at time of shipment. In other words it leaves their factory in good condition right? Before doing business like that always check with the local BBB and see if there are any complaints. Hell see this site would tell you your on your own they rip you too.

PS either the chairs are damaged or they are defective you need to determine what the problems are before accusing the store. If the shipping company damaged the items it is your responsibility to file a claim the dealer will usually help in the matter but have no control on decisions made by the shipper.

I also see the EDITORS NOTE:where
badbusinessbureau.com disagrees with several comments you havve made. Again. The consumer is dealing with the retail store, not the shipper or the manufacture. Nit pick? Anyone in my book who does not nit pick I agree again but the people just scum of the earth.


I don't care what mfg. company you use their all the same they take their on time in settling disputes.

#60

Mon, February 26, 2001

This email is a rebuttal to RipOff #1413.
It was sent by guy Martin at [email protected]

THE FURNITURE PATCH NORTH CAROLINA FURNITURE CASH THIEVES *Rebuttal & Editors note (#1413)

Their email: [email protected]
Their name: guy Martin

Their relationship to the company: Owner of another Furniture store. No relation to the one being reported.

Rebuttal:
All manufacturers suggest that their furniture is inspected and in accordance with their standards at time of shipment. In other words it leaves their factory in good condition right? Not always sometimes they miss things and the company has to have a rep come by the store and inspect to decide where fault lies. And I don't care what mfg. company you use their all the same they take their on time in settling disputes. there is no quick fix.

I understand there are a lot of legitimate complaints and
there are also a lot of nit picking. Go buy a $40000 car if you look close enough you will find swirls, scratches, rusted rotors, you name it you can find something wrong somewhere. If the product is bad condition then the dealer or shipping company should take responsibility and reputable companies do.

Before doing business like that always check with the local
BBB and see if there are any complaints. When I was in the business we took care of our customers with the quickest and the least painless way possible even if we lost money sometimes. But even if there is a complaint it doesn't automatically mean the dealer is at fault. There are some people that even God can't satisfy.

PS either the chairs are damaged or they are defective you need to determine what the problems are before accusing the store. If the shipping company damaged the items it is your responsibility
to file a claim the dealer will usually help in the matter but have no control on decisions made by the shipper.

:::::::::::::::::::::::::
EDITORS NOTE: badbusinessbureau.com disagrees with several comments you havve made. Again. The consumer is dealing with the retail store, not the shipper or the manufacture. Nit pick? Anyone in my book who does not nit pick, most likely has an untidy home. You buy new, you want new. If its scratched and dented, then the furniture store should charge the customer a scratch and dent price. You get the reimbursement from the shipper or the manufacture. It's not the consumers job.


Another Furniture store owner REBUTTAL ......& Editors note

#70

Sun, February 25, 2001

This email is a rebuttal to RipOff #1413.
It was sent by guy martin at [email protected]

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: guy martin

Rebuttal:
I have owned a nc discount furniture store (name witheld) for 8 years and have worked for 3 others. We are not all like that. We have problems with customers too. Some expect furniture to be perfect and there is no such thing as perfect. If it was damaged that is the responsibility of the shipping company and if it is defective that is the responsibility of the manufacturer.

It takes considerable time to get the mfg. company to accept
fault and then reship the items to the dealer. I had a lady order a dining room suite that we sold her for 8500 dollars and retailed where she lived for 18000. She decided when she received it that it didn't get there in time for christmas and there were no promises on delivery date by the way that she just cancelled it back to us on her credit card. We lost 1500 in
shipping cost and had to buy expensive furniture we didn't want or need and couldnt sell locally because it was so expensive.

:::::::::::::
EDITORS NOTE to the above REBUTTAL:
When you buy new, it should look like new and not used. No scratches, not even a little nick! If it was damaged that is the responsibility of the store you bought it from. What business is it of the consumer to contact the manufacturer? You deal with them, not the consumer!

If it takes considerable time to get the mfg. company to accept
fault and then reship the items to you the dealer, then I think its time you start looking for a new mfg.!

Your particular loss is part of the cost of doing business.
badbusinessbureau.com

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