;
  • Report:  #194706

Complaint Review: The Chubb Institute - Parsippany New Jersey

Reported By:
- Milford, Pennsylvania,
Submitted:
Updated:

The Chubb Institute
8 Sylvan Way Parsippany, 07054 New Jersey, U.S.A.
Phone:
973-630-4900
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I am currently a student at The Chubb Institute in Parsippany enrolled in the Computer Networking and Security course (CNS). Below is my two cents:

I took the tour and as we passed Chubb's server room I was in awe, but sure enough Tony Williamson (my Admissions Representative) said 'Oh yes those servers right there, you'll be working with those.' I said that was great and I can't wait! Since then I've found out that we DO NOT work with those servers or anything remotely close to them.

Chubb has an amazingly easy

entrance exam. - The same day I took the campus tour I was pressured into taking the entrance exam. Upon completion (left half of it blank due to time limit) I handed it to the woman and within 10 seconds she says "you aced it!" I thought that was bull because I did not see her do anything with the test... but I did not argue, after all I was interested in the school.

The Orientation was a joke. I came to school dressed in a shirt / tie / dress pants / nice shoes, expecting Chubb to be a professional environment. "Business Attire": I was the only one dressed even remotely close to professional. Most people wore black shirts, ripped pants, the works. The guy that spoke the most during Orientation apparently left the following day, after telling us all the stuff he's planning on doing. I haven't seen the man since.

The first course taught was A+ Hardware. My first rude awakening was when we found out that there are only 5 working computers for the class of slightly over 25(?) WHAT? I thought this was a tech school - and they don't have enough computers for students to practice on? Hmm... Groups of 3-5 worked on each computer, removing the parts and putting it back together. That's as hard as the class got.

So the next course was A+ Software and we had the same teacher. Hmm ok whatever, Fred Cruz taught us well in A+ Hardware so that's cool... Well Fred, (who is now the Manager because the other clown Rich was fired), doesn't know too much besides the basics. The main thing that stood out to me is that he attempted to teach us how to do an unattended install. Well, he could not figure it out and assigned us "homework" to print out information on unattended installs. Only about 5 of the students completed the assignment (myself included) but everyone was given an A - why? Anyways, Fred still could not get it working and obviously we the students cannot figure it out. So Fred gave up. Nice.

Every time I sat down at my desk - my computer, or a certain component was gone. After complaining to the Manager (Rick Harley) a few times, I just called it quits. They say that they keep up to date with the latest technology, but, they don't. Period.

Now we're at Computer Forensics. I'm outraged over how lame this class was. It was a complete joke! A complete waste of 4 weeks, a complete waste of gas, a complete waste of money... A COMPLETE WASTE. James Howard taught us, well sort of. Our book was half "computer forensics" and half "law and order" ha-ha. I don't even remember what we were taught besides Drive Spy and a few other nifty programs, all of which you have to pay big bucks to license these programs. Anyways, the first week and a half went well, I suppose we learned a little bit those weeks. But then suddenly James stopped teaching. We would review for Friday's exam the first hour, then the next 3 1/2 hours we played Starcraft, Sim City, Warcraft, Delta Force, Emulated Games online... the list goes on and on. I have a picture on my cell phone of our teacher playing SIM CITY. IN SCHOOL?!?!?! You have to be kidding me.

Networking Concepts was our next course and it went fairly well. Much better than forensics for sure. Guess who our teacher was? FRED CRUZ, yes, the same guy who taught us both A+ classes. Well this time around Fred tried to teach us IP Subnetting, but pretty much failed. I went privately to James Howard and he was actually able to teach it to me much better. I'm grateful to James for his extra help.

--My only other concern with this course is that Fred was considerably late to class about 7 times in the 25 day course. I'm talking 30-45 minutes late. One guy in my class wrote down in log form all the times Fred was late, it's pretty gross. The same guy wrote a letter and gave it to AJ, the Big Cheese at Chubb. I don't know his exact position but he's a step below the campus president. About 10 students signed the letter. We'll AJ's famous words which we've heard a lot is "I'll address the issue". Of course nothing gets done. To credit him where credit is due, he and the Campus President did come into class one day and apologize because it turns out Fred was at staff meetings PLANNED DURING CLASS TIME. Outrageous. Incredible. But thanks for the apology; I learned a lot from it. Really. Ha-ha.

So the next two classes we took were Windows Administration and Advanced Windows Administration. I'm actually satisfied with those classes, not because I was taught well, but because I taught myself well. FRED CRUZ was again my teacher for BOTH of these classes. (For those of you counting, Fred has been my teacher 5/6 classes, in college...)

Up next was Exchange Server 2003. James Howard was again my teacher. (Now its 2 teachers - 7 classes). James taught us a thing or two about Exchange but he began to admit himself that A) he doesn't know a whole lot about exchange and B) the course materials weren't too great. Whatever. He basically did his own made up drills which were challenging I'll admit. Month 7 into tech school I finally had actually understood DNS for the first time (keep in mind I have a 4.0 GPA I'm not clowning around...)

-After this course James left Chubb for a better job- Good move James, I wish you luck.

Linux was next - Finally a new teacher. Going into the class I had never used Linux before - so I learned a lot when the class was taught, the first 3 weeks. Then our teacher gave up on us. I've failed to mention until now that the entire class is VERY Immature with a few exceptions. A bunch of punks who curse 300x a day IN CLASS, smoke Pot in the parking lot during breaks, or drink on breaks. No one cares, and they're not hurting anyone so who would I be to say anything more of the matter. Basically I'm just saying the Drug Policy is Non-Existent. And trust me, each and every teacher is well aware of the situation.

The teacher was racist too, he always picked on the Korean kid, gave him a 3 day out of school for honestly doing nothing (I don't like the kid, but I'll admit he wasn't doing anything), and he was always yelling at the black guy also. Yes, YOU - Mike O'Shea, did do all of that. Dave, (the Korean kid), called Mike out on it one day, and Mike denied it, but then from that point on - Mike treated them fairly, probably out of fear. Good Job Dave, that was great, I enjoyed it.

Advanced Linux started out VERY ROUGH. Mike was out a week because of his knee so we did nothing and left 3 hours early each day. The next week Mike did nothing, because he was catching up on stuff. So more of the same. Then we had 2 weeks of education! Yay. Mike screwed up my report card though, and it's been 3 weeks now that I've been asking for it to be adjusted and he keeps telling me tomorrow. I've gone to Fred (the new manager) and to AJ (the big cheese, head manager?) and both have said they'll get on top of it. Of course I still don't have my report card.

Now I'm in week three of CISCO as I write this. I still have two more courses left at Chubb (to this day, 10 more weeks before I graduate). We have a new FIRST TIME teacher, Rich something, I don't know. I won't write his name on here anyways because he seems like he's trying really hard and is meeting the students' needs. I don't know how he got scammed into teaching at Chubb, especially since on his resume he has experience working for Novell and NASA...

I just can't wait to see what the next two courses have to offer...

I should also mention that Chubb never gave us Student ID's, but rather door key-cards with out names typed up on a sticker. LAME.

Summary:

The programs are taught by computer techs, not real teachers. I absolutely hate this school. Of the original

25 people in my class, more than half have dropped out. We've merged with another class now. The tuition is outrageous, considering the poor and out-dated equipment at the facility. When I went to enroll, I was told that Chubb is a difficult school, with an enrollment board, and entrance exam. It was a joke. A monkey could take and pass the entrance exam. I've seen complete and utterly incompetent people do well on that exam, which "qualifies" them to take any course at the school. It's scary.

Chubb claims to be able to help with job placement, and that they have high placement percentages. I'm beginning to hear horror stories of the placement. Such as CompUSA jobs and such.

I also need to bring up that Chubb does not enforce many rules - if any. I mentioned the drugs, the classroom gaming and clowning around... There is no business environment.

Chubb is falling extremely short of my expectations, and falling short of the many promises and guidelines promised by the school itself. I'm afraid for my future. I don't know what to do at this point.

I should have saved $17,000.00+ and gone to my local book store for an education.

Suggestion:

-If you're serious about learning, stay FAR away from Chubb.

-If you barely made it through high school (or not at all and acquired a GED) and are very young, immature and are not very serious about success then Chubb is for you.

(I think I'll just leave Chubb off my resume)

Phil

Milford, Pennsylvania
U.S.A.


10 Updates & Rebuttals

Mdugent

Franklin,
Massachusetts,
U.S.A.
I am another victim

#2Consumer Comment

Thu, July 16, 2009

I'll keep this short. I graduated from Chubb Institute in Springfield, PA, in late 2007. I will not say it was a wasted investment because I do now have a solid career, but I did it by taking the books they gave me and teaching myself. The school was a disgrace and this guys experience sounds almost exactly the same as mine. The teachers (with the exception of a guy named Tim and my first teacher we called Coach) were pathetic, did not know the subjects at all in some cases (especially with Linux!). Student services was helpful and sympathetic and I think understood the situation but there wasn't much they could do. The job placement people were very nice and tried very hard to place people but they had NOTHING to work with. I was motivated to write this today after being contacted by the school about possibly getting people hired at my current job and I couldn't help but laugh.... I wouldn't have hired myself coming out of there. I feel for every student this place scammed out of $17k, and all I can say is take the books, go home, and teach yourself. I managed to teach myself the networking and security stuff, find an entry job, smoke and mirrors my way into a security job and I actually have a challenging and decent career now, but I could've bought the books and saved myself 15K if I knew any better. I have no problems taking specific questions or talking to prospective students, my email address is [email protected].


Barbara

Scotch Plains,
New Jersey,
U.S.A.
I can't believe it - I'll have to remove this from my resume

#3UPDATE EX-employee responds

Thu, July 16, 2009

Based on these comments, I'll have to remove this from my resume. I was always proud of the having gone to Chubb, when they would only allow those who had an 80 or better to continue. This is a really sad commentary. They ran the brand name into the ground. I am very dismayed by this, and would never recommend the place, based on all of this feedback.


Hoochblues

Acworth,
Georgia,
U.S.A.
Not your father's Chubb

#4UPDATE EX-employee responds

Fri, June 12, 2009

I can't help but think that Chubb has gone a long ways down hill. Chubb started as the training arm of Chubb Insurance to field their DP staff needs. I was a student of Chubb in 1974 when the curriculum was basic program design concepts, BAL and COBOL. I was quickly placed in a well paying position. And started on a career that I am very satisfied with. Several years later I came back to teach. And when I did leave Chubb in the mid 80's was director of their Advanced Training Center. Back then it was a very good school. That could be credited with providing many of Northern New Jersey's best and brightest IT folks. But upon reading this, and many of the other complaints I see on the web, it is obvious that it is not the same Chubb it once was. Which is quite sad. Because recently retired, I owe just about everything I have to Chubb. And from what I see I would not realize the same benefit if I were in the position of starting now. Very sad.


Truthbetold

Orlando,
Florida,
U.S.A.
High Tech and Chubb couldn't be worse!

#5UPDATE EX-employee responds

Sat, December 01, 2007

I am a former employee of High Tech Institute (not the same one Phil is attending) and my main responsibility was to find jobs for graduates. I quit after just 3 months because I felt that while I was helping students in my capacity, the school had lied to them from the very start. I did not want to be affiliated in any way with such an unethical, profit driven, scam-oriented company. This is in no way a personal attack-- I just feel the need to let potential victims know the truth. The worst part about the whole scam is the false promise of a well paid "career" upon graduation. I can attest first hand that this is in no way even close to true. Phil mentioned the horror stories of job placement at places like Compuserve. When I worked there, that would be considered a huge success. All technical schools have to maintatin a placement percentage set by state laws, and since the admissions people let anyone in because their own jobs depend on those numbers, the quality of students graduating the program is less than employable. Then, to maintain high placement numbers in order to keep the school open under the law, the placement office scrambles to get any job to count, which means that you will probably work in retail. Employers do not take technical school grads seriously, and computer jobs like the ones that High Tech promised you are ONLY AVAILABLE TO THOSE WITH BACHELOR DEGREES. Do not let them tell you otherwise. Don't take my word for it-- call up any company you want to work for and ask what kind of qualifications they require. Ask them if they even know what a certificate or associates degree means for that field. Additionally, if you enter any graphic design program, your placement will not be a real job. It will be you filling out a form that says you consider yourself a contractor and are self employed. Then, you are ticked off High Tech's employment list and it won't matter if you have $20,000 in debt and are completely unemployable. Also, for any other program, do your research on what this so-called career pays you. I handled the Medical Assistant program's placement, and the average pay rate was $9.00 an hour. With $20,000 plus in debt and $9/hr, you will be declaring bankruptcy in no time. To sweeten the surprise: no education is required for becoming a medical assistant. Most MA's end up answering phones in an office next to a high schooler working her after school job. There is no substitute for hard work, brains, and motivation. High Tech promises an easy education that leads to a career without any of this. Haven't you ever heard the saying "if it's too good to be true, then it probably is"? This is the case. Don't allow yourself to be a victim of this scam!


Truthbetold

Orlando,
Florida,
U.S.A.
High Tech and Chubb couldn't be worse!

#6UPDATE EX-employee responds

Sat, December 01, 2007

I am a former employee of High Tech Institute (not the same one Phil is attending) and my main responsibility was to find jobs for graduates. I quit after just 3 months because I felt that while I was helping students in my capacity, the school had lied to them from the very start. I did not want to be affiliated in any way with such an unethical, profit driven, scam-oriented company. This is in no way a personal attack-- I just feel the need to let potential victims know the truth. The worst part about the whole scam is the false promise of a well paid "career" upon graduation. I can attest first hand that this is in no way even close to true. Phil mentioned the horror stories of job placement at places like Compuserve. When I worked there, that would be considered a huge success. All technical schools have to maintatin a placement percentage set by state laws, and since the admissions people let anyone in because their own jobs depend on those numbers, the quality of students graduating the program is less than employable. Then, to maintain high placement numbers in order to keep the school open under the law, the placement office scrambles to get any job to count, which means that you will probably work in retail. Employers do not take technical school grads seriously, and computer jobs like the ones that High Tech promised you are ONLY AVAILABLE TO THOSE WITH BACHELOR DEGREES. Do not let them tell you otherwise. Don't take my word for it-- call up any company you want to work for and ask what kind of qualifications they require. Ask them if they even know what a certificate or associates degree means for that field. Additionally, if you enter any graphic design program, your placement will not be a real job. It will be you filling out a form that says you consider yourself a contractor and are self employed. Then, you are ticked off High Tech's employment list and it won't matter if you have $20,000 in debt and are completely unemployable. Also, for any other program, do your research on what this so-called career pays you. I handled the Medical Assistant program's placement, and the average pay rate was $9.00 an hour. With $20,000 plus in debt and $9/hr, you will be declaring bankruptcy in no time. To sweeten the surprise: no education is required for becoming a medical assistant. Most MA's end up answering phones in an office next to a high schooler working her after school job. There is no substitute for hard work, brains, and motivation. High Tech promises an easy education that leads to a career without any of this. Haven't you ever heard the saying "if it's too good to be true, then it probably is"? This is the case. Don't allow yourself to be a victim of this scam!


Truthbetold

Orlando,
Florida,
U.S.A.
High Tech and Chubb couldn't be worse!

#7UPDATE EX-employee responds

Sat, December 01, 2007

I am a former employee of High Tech Institute (not the same one Phil is attending) and my main responsibility was to find jobs for graduates. I quit after just 3 months because I felt that while I was helping students in my capacity, the school had lied to them from the very start. I did not want to be affiliated in any way with such an unethical, profit driven, scam-oriented company. This is in no way a personal attack-- I just feel the need to let potential victims know the truth. The worst part about the whole scam is the false promise of a well paid "career" upon graduation. I can attest first hand that this is in no way even close to true. Phil mentioned the horror stories of job placement at places like Compuserve. When I worked there, that would be considered a huge success. All technical schools have to maintatin a placement percentage set by state laws, and since the admissions people let anyone in because their own jobs depend on those numbers, the quality of students graduating the program is less than employable. Then, to maintain high placement numbers in order to keep the school open under the law, the placement office scrambles to get any job to count, which means that you will probably work in retail. Employers do not take technical school grads seriously, and computer jobs like the ones that High Tech promised you are ONLY AVAILABLE TO THOSE WITH BACHELOR DEGREES. Do not let them tell you otherwise. Don't take my word for it-- call up any company you want to work for and ask what kind of qualifications they require. Ask them if they even know what a certificate or associates degree means for that field. Additionally, if you enter any graphic design program, your placement will not be a real job. It will be you filling out a form that says you consider yourself a contractor and are self employed. Then, you are ticked off High Tech's employment list and it won't matter if you have $20,000 in debt and are completely unemployable. Also, for any other program, do your research on what this so-called career pays you. I handled the Medical Assistant program's placement, and the average pay rate was $9.00 an hour. With $20,000 plus in debt and $9/hr, you will be declaring bankruptcy in no time. To sweeten the surprise: no education is required for becoming a medical assistant. Most MA's end up answering phones in an office next to a high schooler working her after school job. There is no substitute for hard work, brains, and motivation. High Tech promises an easy education that leads to a career without any of this. Haven't you ever heard the saying "if it's too good to be true, then it probably is"? This is the case. Don't allow yourself to be a victim of this scam!


Truthbetold

Orlando,
Florida,
U.S.A.
High Tech and Chubb couldn't be worse!

#8UPDATE EX-employee responds

Sat, December 01, 2007

I am a former employee of High Tech Institute (not the same one Phil is attending) and my main responsibility was to find jobs for graduates. I quit after just 3 months because I felt that while I was helping students in my capacity, the school had lied to them from the very start. I did not want to be affiliated in any way with such an unethical, profit driven, scam-oriented company. This is in no way a personal attack-- I just feel the need to let potential victims know the truth. The worst part about the whole scam is the false promise of a well paid "career" upon graduation. I can attest first hand that this is in no way even close to true. Phil mentioned the horror stories of job placement at places like Compuserve. When I worked there, that would be considered a huge success. All technical schools have to maintatin a placement percentage set by state laws, and since the admissions people let anyone in because their own jobs depend on those numbers, the quality of students graduating the program is less than employable. Then, to maintain high placement numbers in order to keep the school open under the law, the placement office scrambles to get any job to count, which means that you will probably work in retail. Employers do not take technical school grads seriously, and computer jobs like the ones that High Tech promised you are ONLY AVAILABLE TO THOSE WITH BACHELOR DEGREES. Do not let them tell you otherwise. Don't take my word for it-- call up any company you want to work for and ask what kind of qualifications they require. Ask them if they even know what a certificate or associates degree means for that field. Additionally, if you enter any graphic design program, your placement will not be a real job. It will be you filling out a form that says you consider yourself a contractor and are self employed. Then, you are ticked off High Tech's employment list and it won't matter if you have $20,000 in debt and are completely unemployable. Also, for any other program, do your research on what this so-called career pays you. I handled the Medical Assistant program's placement, and the average pay rate was $9.00 an hour. With $20,000 plus in debt and $9/hr, you will be declaring bankruptcy in no time. To sweeten the surprise: no education is required for becoming a medical assistant. Most MA's end up answering phones in an office next to a high schooler working her after school job. There is no substitute for hard work, brains, and motivation. High Tech promises an easy education that leads to a career without any of this. Haven't you ever heard the saying "if it's too good to be true, then it probably is"? This is the case. Don't allow yourself to be a victim of this scam!


Freeatlast

East Brunswick,
New Jersey,
U.S.A.
A former instructors opinion

#9UPDATE EX-employee responds

Tue, September 11, 2007

I was a part time evening instructor at The Chubb Institute for over 5 years. I did not teach at the same campus as Phil. Therefore, I did not have Phil as a student, nor do I know him. However, I have great sympathy for Phil, since he reminds me of the few really good, serious students I had at Chubb. Based on my observations as an insider, I believe what Phil is writing here to be true. In fact, I have no doubts that it is a true accounting of his experiences. Any prospective students would be very wise to heed his words. I could go on for many, many pages with my "observations" but I think Phil provides an excellent and truthful account. Suffice it to say, that I was an instructor who cared a great deal about my student's success. I could not go on teaching in that environment and maintain my personal integrity. I think that says it all. In my opinion, any prospective computer science students would be much better served by attending a 2-year community college and earning a Associates Degree. After earning the AS, I would try to get my foot in the door in any entry level computer job I could find. Once, you are employed in the field, I would suggest that you pursue a Bachelors Degree in Computer Science in the evening. If I were in the shoes of a prospective student I would avoid Chubb by any and all means possible. But, of course, that is my opinion, based on my 20 years of experience in the computer field and what I witnessed inside the walls of The Chubb Institute.


Phil

Milford,
Pennsylvania,
U.S.A.
Appology to Mike O' Shea

#10Author of original report

Wed, June 07, 2006

I have just spoken privately with Mr. O' Shea and offered him a personal appology. I really do feel horrible about what I wrote with regards to him. It was not true, and nothing founds that claim besides a small occurance which happened in class. I was at a loss of words while appologizing, half because i felt like a complete jerk, and half because I was nervous. It's hard to ask for someone's forgiveness. But again I'm sorry Mike and I fully take back the paragraph I wrote about you. It was a foolish mistake while I was venting my frustrations about Chubb. Hopefully we can put this behind us and have a normal student / teacher relationship because we're both good people who don't need or want any enemies.


Phil

Milford,
Pennsylvania,
U.S.A.
A comment that needs to be corrected...

#11Author of original report

Tue, June 06, 2006

I want to update this by saying i appologize for calling Mr. Mike O'Shea racist. I do not have proof of this allegation, it was just a claim by what took place in class. The students that appeared to be treated unfairly did not take the issue any further than outside of class, therefore i wish to take back my comment by updating this web site. AJ has read this ripoffreport and notified me that Daves parents have not taken the racist issue to the school so it is just an allogation and that I should update it accordingly. I am completely willing to do just that and update accordingly to any further changes.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//