- Report: #1089873
Complaint Review: Texas direct Auto - Stafford Texas
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Texas direct Auto
12053 Southwest Freeway, Stafford, Texas, TX 77477 Stafford, 77477 Texas, USA
Phone:
8323102168
Web:
www.texasdirectauto.com
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Texas direct Auto I purchased a vehicle online with this company. I had what was supposed to be an independent inspection done apart from a couple of minor items the car passed the inspection. Stafford Texas
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I purchased a Lexus SC 430 from Texasautodirect who make tons of promises and do not live up to them!
They are very slick at their sales etc. I followed every instruction they gave which involved buying an inspection, paying for their transportation, wired them cash. If I did all of the above they gave me me a three day window to make sure the vehicle was okay. Plus they sent me a report on the title that showed it was clean. Snice seeing the vehicle I decided to pull my own Carfax and I found one accident that was not on their report.
The vehicle arrived in the dark and was plastered in mud from being transported from Texas to California. I immediately took the vehicle to a car wash and it did not come anywhere near clean that's how dirty the car was. It took several washes to reveal everything properly. By which time I had a bad tire with only 30 to 35 percent tread and the inspection report stated all tires had there 85 percent tread. I then discovered all four tires are different brands.
Once I got the car cleaned I discovered that there was something wrong with the paint colour on my drivers door panel so I dropped in randomly to a body shop and the news was worse than I expected. They recommend I return the car however they did write a quote at my request for work needed as every panel on the car has a different paint colour so the bill is over 9 thousand. I sent all of this over to Texasdirectauto along with photos which all of this took hours and I am not in my home town aaway am supposed t be on vacation! i have been assigned a lady called Kathy Mizzen in customer relations. Her comments are we cannot see anything wrong with the car from the photos and that's because its very difficult to photograph the vehicle with reflections etc. They are basically accusing me of being dishonest when its the other way around. I've had numerous conversations and emails this past week with no resolution as they want me to pay 1 thousand in transportation or drive the vehicle to Texas with a broken back! Also she requested I get another quote for body repairs which I did and this time I chose a Lexus dealership with a body shop on their premises. The inspection got worse and the estimater is concerned about how safe the vehicle is as none of the panels line up and the trunk lid does not stay up. The hood overhangs the gril and looking in the engine department there are quite a few parts bent. That quote came out around 9k just for paint work no structural work has been estimated so far. This company and I are at stale mate at this point in time as I do not think I should have to pay to return the vehicle when their procesa is a lie. I cannot reach the inspector as I think he works for themalthoughnthey claim he is independent. The car is the colour I want sapphire blue with cream leather interior. I do not want the car in any other colour. I have threateate to sue them and go to every media possible as I do have a case.
I have read that many other people have had similar experiences and because they ship worldwide through E Bay it makes it difficult for people to do anything.
It is my opinion that this company needs to be stopped from ripping people off. I would like to start a class action lawsuit as it would not be difficult to find other disatisfied customers.
Any help or advice is appreciated!
2 Updates & Rebuttals
mhamlin7
Alabama,How to avoid this
#2Consumer Suggestion
Tue, November 25, 2014
I work in the car business and I see what you are going through. I just want to hand you some helping advice.
The inspectors that look at the vehicles usually do work for the dealer. They have their own shop that handles all of the inspections and you have to be careful. Dealerships will use a play on words to get around the issue. Here are a few suggestions for you to avoid this situation.
- Never buy online if you have never seen the car in person. Just like they told you, you cannot always see the imperfections of a vehicle through the pictures.
- The dealership is only required to report and fix safety issues. These are done through an inspection in the shop. I always suggest buying the vehicle through a dealer that can put a Manufacturer certification the vehicle. These certifications have higher standards like having matching tires. Independent dealers like this do not have to put all matching tires on the vehicle.
- Make sure to look at the Carfax. Most of the accidents and maintenance will be reported on it. Sometimes they will not be reported if a claim or police report is not filed.
- Depending on the state the title will be different colors and depending on if the title is a salaged title, clean title so on and so forth. I suggest asking for a copy of the title to see the color and looking up what color means what for the stated of the title. They can white out electronically the previous owners name if that is a concern for them.
I suggest buying a vehicle you have seen in person and test drove to eliminate these issues. At my dealership we even allow customers to take the vehicle to their mechanic to make sure they meet all the safety requirements. I hope this helps for the future.
coast
Florida,Investigate the inspector
#3Consumer Comment
Sun, October 06, 2013
"they sent me a report on the title that showed it was clean"
A clean title means there are no liens against the vehicle. In some states it may also indicate the vehicle has not been involved in a major accident. It does not indicate the cleanliness of the vehicle.
"Texasautodirect who make tons of promises and do not live up to them"
Your report did not include any of those promises. Your independent inspector made the claim of 85% tire tread. If you hired the inspector that was recommended by the dealer then that foolish decision is your fault.
"I then discovered all four tires are different brands."
Your independent inspector should have included that in the inspection report.
"none of the panels line up and the trunk lid does not stay up"
Your independent inspector should have included that in the inspection report.
"they want me to pay 1 thousand in transportation or drive the vehicle to Texas"
What are the written terms concerning return of the vehicle?
"I cannot reach the inspector as I think he works for them... I have threateate to sue them"
If the inspector is employed by the dealer and you have a written document or other substantial proof that the inspector claims to be independent, then you may be able to prove fraud. Without that it is doubtful that you have grounds for a lawsuit.
threateate is not a word
