- Report: #55096
Complaint Review: TCA Fulfillment - Wheresmyrebate - New Rochelle New York
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Author Not Confirmed
Why?
TCA Fulfillment - Wheresmyrebate
145 Hughenot Street New Rochelle, 10801 New York, U.S.A.
Phone:
800-390-2344
Web:
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TCA Fulfillments, Wheresmyrebate.comTCA Fulfillment, Wheresmyrebate.com consumer fraud ripoff will not fill valid rebate New Rochelle New York
I had submitted two rebates each for $10. They were in the same envelope. I received a check for one of the rebates. I did not receive one for the other. I called on march 13, 2003 (after I checked wheresmyrebate.com) and saw that I only had one rebate showing. The woman assured me that there was two, and the other was still pending. I received my check on April 16th, but did not receive the other one.
I called to ask what happened and the customer service person said they have no record of the other rebate, and I would have to submit all the paper work over. The problem is I submitted it the first time. I then had a hard time getting the supervisor. I never actually talked with her. I got her voice mail. A week and a half later I never received a call back from her. Not to mention I was hung up on several times the first time I called. I called back on April 30, 2003 and I asked to talk with Georgia (the supervisor) I was once again given a hard time, and when I asked for the voice mail I was hung up on again.
I think this is awful customer service. They do not want to give me the rebate that is rightfully mine. I did everything they asked and I did not make a mistake, they did and now I have to pay.
Colleen
bristol, Wisconsin
U.S.A.
I called to ask what happened and the customer service person said they have no record of the other rebate, and I would have to submit all the paper work over. The problem is I submitted it the first time. I then had a hard time getting the supervisor. I never actually talked with her. I got her voice mail. A week and a half later I never received a call back from her. Not to mention I was hung up on several times the first time I called. I called back on April 30, 2003 and I asked to talk with Georgia (the supervisor) I was once again given a hard time, and when I asked for the voice mail I was hung up on again.
I think this is awful customer service. They do not want to give me the rebate that is rightfully mine. I did everything they asked and I did not make a mistake, they did and now I have to pay.
Colleen
bristol, Wisconsin
U.S.A.
2 Updates & Rebuttals
Danielle
Summit,New Jersey,
U.S.A.
Ripped off in the same way ..reading the slip does not matter, they make up their own rules as they go
#2Consumer Comment
Fri, August 01, 2003
I have a very similar experience as mentioned by Collen. I sent in a rebate for 2 netgear products purchased from buy.com. I sent both UPC labels in the same envelope and filled out one form for both. There were check boxes on the form to allow for multiple rebates. No where on the slip does it say to send in each rebate individually. When I called wheresmyrebate.com I was told that I did not receive my $20 rebate (only the $10) one because I sent them in the same envelope. When I told the representatiove that no where on the slip did it state that she said "we cannot write everything on the slip". Nice! So reading the slip does not matter, they make up their own rules as they go. There is no way to win.
Kaitlyn
Omaha,Nebraska,
U.S.A.
Read the fine print
#3UPDATE Employee
Mon, June 23, 2003
I work for a company that sells many products with rebates. Part of my job is to help resolve or make right any rebate problems customers have. My biggest complaint about my job is the people who buy these products and then complain about the rebates they dont get becuase they have failed to read the print on the rebate slips they send in. The person who sent both rebates in one envolope is a victum of such. It says plainly on the slip not to submit more then one rebate per envolope. Therefore it was the consumer's mistake mot the company that sold the prosuct or the rebate company. All I ask is if you complain make sure you did your part right.
