- Report: #137173
Complaint Review: TCA Fulfillment Services - New Rochelle New York
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TCA Fulfillment Services
145 Huguenot Street Suite 105 New Rochelle, 10801 New York, U.S.A.
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TCA Fulfillment Services, wheresmyrebate.com ripoff denied my rebate from Micro Center Rebate Ripoff New Rochelle New York
I purchased a 19 inch LCD computor monitor from Micro Center in Cincinnati, OH. It included two high-value rebates, one from Micro Center and one from Proview (manufacturer).
I received emails denying both rebates - reason "Missing UPC/No Photocopies Accepted". I included the actual UPC with what I mailed them originally on the one that required it (Proview) and a photocopy for the Micro Center one (this is as instructed, there is only one UPC after all, so someone is going to get a photocopy).
I called TCA and after about a 15 minute wait, spoke to a customer service rep. I explained that they must have missed it on their end, as I sent them the original. He said that I need to send them the original - I asked him how I can, when there is only one original, and I mailed it to them a month ago. He told me there was nothing he could do, and to call Micro Center to see if they can help.
I called Micro Center today, and they are going to "beg" TCA to fulfill it without a UPC. I explained to Micro Center, that if I am their customer, and they have hired TCA to execute their rebates, then they are also a customer of TCA. So why are two customers begging a vendor in NY who screwed up to send one of the customers the money they are owed? I feel really powerless, ripped-off, and taken advantage of. It's a shame that people have abused these rebates programs over the years so now we are all "guilty" of trying to defraud until we prove our selves "worthy" of a rebate we are legally entitled to.
Ironic, that as I type this, I am using my new 19inch Proview monitor that apparently no one in NY believes I actually bought, because they didn't like the original UPC from the box that I sent them.
Save yourself the agony - see if TCA is fulfilling your next rebate, and if they are, buy a different product instead. They are not helpful. I think that their number one job, and what they are paid and incentivized for is to NOT fulfill rebates. The should be called "TCA Denial Services".
Paul
West Chester, Ohio
U.S.A.
I received emails denying both rebates - reason "Missing UPC/No Photocopies Accepted". I included the actual UPC with what I mailed them originally on the one that required it (Proview) and a photocopy for the Micro Center one (this is as instructed, there is only one UPC after all, so someone is going to get a photocopy).
I called TCA and after about a 15 minute wait, spoke to a customer service rep. I explained that they must have missed it on their end, as I sent them the original. He said that I need to send them the original - I asked him how I can, when there is only one original, and I mailed it to them a month ago. He told me there was nothing he could do, and to call Micro Center to see if they can help.
I called Micro Center today, and they are going to "beg" TCA to fulfill it without a UPC. I explained to Micro Center, that if I am their customer, and they have hired TCA to execute their rebates, then they are also a customer of TCA. So why are two customers begging a vendor in NY who screwed up to send one of the customers the money they are owed? I feel really powerless, ripped-off, and taken advantage of. It's a shame that people have abused these rebates programs over the years so now we are all "guilty" of trying to defraud until we prove our selves "worthy" of a rebate we are legally entitled to.
Ironic, that as I type this, I am using my new 19inch Proview monitor that apparently no one in NY believes I actually bought, because they didn't like the original UPC from the box that I sent them.
Save yourself the agony - see if TCA is fulfilling your next rebate, and if they are, buy a different product instead. They are not helpful. I think that their number one job, and what they are paid and incentivized for is to NOT fulfill rebates. The should be called "TCA Denial Services".
Paul
West Chester, Ohio
U.S.A.
