- Report: #1417502
Complaint Review: TaxPros.com - Pleasanton California
Reported By:
david -
dartmouth, other, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
TaxPros.com
4695 Chabot Dr. Ste 220 Pleasanton, 94588 California, United States
Phone:
UNLISTED
Web:
https://store.taxprosdeal.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TaxPros.com store.taxprosdeal.com/ I paid online via PayPal for a 2017 copy of Turbotax Deluxe 2017. All I got was an html file showing a picture of TTDeluxe 2017. Since they publish NO PHONE NUMBER (1st warning I missed) I sent in numerous emails and finally got a useless response after filing a PayPal potential fraud claim. They start by saying they replied check your junk mail. I told them I don't have or USE a junk mail and review everything. I told them I used two separate computers and two different browsers on each computer and STILL GET nothing but a picture. After the PayPal inquiry they closed my ACCOUNT. After complaints they closed my account and no refund after almost a WEEK of trying. Pleasanton California
Report Attachments
TaxPros . com store . taxprosdeal . com /
I paid online via PayPal for a 2017 copy of Turbotax Deluxe 2017. All I got was an html file showing a picture of TTDeluxe 2017. Since they publish NO PHONE NUMBER (1st warning I missed) I sent in numerous emails and finally got a useless response after filing a PayPal potential fraud claim. They start by saying they replied check your junk mail. I told them I don't have or USE a junk mail and review everything. I told them I used two separate computers and two different browsers on each computer and STILL GET nothing but a picture. After the PayPal inquiry they closed my ACCOUNT. I have seen other comments online stating that these folks are suspected of being fraudulent. So far it may appear that they might be correct. I see no REFUND as requested after they closed my account. It should be known that I download .dmg files on a weekly basis and i have NEVER in over ten years not had a product download within minutes of purchase. So, presently I see no reason to indicate that these folks are legitimate. My advice: DO NOT TRUST these folks. If this changes and they finally respond with a valid download I will update this INFO. At this moment I am awaiting a refund but don't hold out much hope. I have also filed a claim against them with PayPal to get my money back and to make PayPal aware of this organization. Maybe we can help others not fall victim to company. store . taxprosdeal . com / index . php?option=com_eshop&view=customer&layout=order&order_id=201736209 Sold me a download product (Turbotax deluxe 2017) that would not download using two different computers and four different programs. Only able to download a picture of the product not a .dmg valid download file that would open to install TurboTax Deluxe 2017. After complaints they closed my account and no refund after almost a WEEK of trying. store . taxprosdeal . com /
2 Updates & Rebuttals
John
Erie,Pennsylvania,
United States
Turbo Tax Deluxe Seems OK
#2Consumer Comment
Wed, January 03, 2018
I downloaded Turbo Tax Deluxe 2017 with no problem. It seems to run ok. I have not tried actually doing my taxes, but it seem to work ok. Has anyone else had a problem downloading or using this software.
Arlene
Virginia Beach,Virginia,
United States
Exactly the same happened to me!
#3Consumer Comment
Tue, December 19, 2017
If I were to write a report it would be almost the same as this one with the exception that I paid by credit card instead of PayPal.
I realized after I had paid that there was something wrong and called the credit card company. They said the payment was pending, so I told them to stop it immediately. They said they could not. Now I have to file a dispute and it will probably take forever to get my money returned.
Sent several emails to TaxPros and have not received any replies.
