- Report: #563951
Complaint Review: Taxbrain Metabank Tax Brain - Internet
Reported By:
nervousbreakdown -
yelm, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Taxbrain Metabank Tax Brain
7575 West Linne Road Tracy 95304 Internet, United States of America
Phone:
1.866.829.2724
Web:
www.taxbrain.com
Categories:
Business Rating:
(0)
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Taxbrain, Metabank, Tax Brain petz enterprises I filed my '09 taxes on January 15 and was assured that I would receive my refund on the 29th of January. I did not receive my refund because taxbrain directed the irs to send my return, along with se Internet
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I've used taxbrain with ease for nearly a decade now. I have, until now; been pleased with their services. Taxbrain sends out completed tax returns allowing the individual to charge their fees by submitting returns to another bank , which collects the fees and then disperses the remainder of the return to one's personal bank account. After calling the bank, the IRS, and the bank taxbrain is suppose to work with, I received the contact info for the bank to which they negligently sent the return..... I finally figured out what happened. It wasn't taxbrain who explained what happened, it was the other people I contacted. When I made inquiries to taxbrain, they were curt and told me that they didn't know what was going on, and neither would any of their supervisors be able to explain exactly what had occurred.
Today, I received an e-mail explaining what I already knew and offering an apology. They generously offered to waive the filing fees since it would probably take up to eight weeks to receive a check. Meanwhile, I am having a nervous breakdown, while I watch the overdraft fees in my bank account accumulate. The stress this has caused is unbearable! I am two months behind on my mortgage, and on my car payment... still waiting for my disability payments to kick in. This whole situation has been a nightmare!
1 Updates & Rebuttals
MNlawgeek
United States of AmericaWho committed fraud???
#2General Comment
Thu, February 04, 2010
It really bites that you had a bad experience. One mistyped number in a bank transaction can cause awful problems. Although unfortunate; by setting up bill pays and writing checks or transactions in anticipation of the deposit 1/29/10 meant that you committed federal bank fraud by spending money that was not in your legal posession. The overdraft fees that the banks charge are a gentle reminder that you committed a crime and instead of turning you in for prosecution they are going to just make you pay financially.
