- Report: #1092601
Complaint Review: tax defense network - Nationwide
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Author Not Confirmed
Why?
tax defense network
Nationwide, USA
Web:
www.taxdefensenetwork.com
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tax defense network tax attorneys the tax attorneys at tax defense network sent the irs the wrong information Nationwide
I paid Tax defense network to help me with the tax problems I am dealling with. They charged me $6500 and this was supposed to cover everything, it was an all inclusive flat fee. The problem came after they mixed up myself and another person (I am guessing another one of their clients) on several forms submitted to the irs during the negotiating process. This mistake resulted in months of delay and required a lot of the process to be repeated. Everybody makes mistakes, thats not the reason I am writing this. What happended next is what really disturbed me..
Without telling me why or what had happened, Tax Defense Network can up with a complictated reason why the irs was making this into a bigger case requireing more time and work that was not included in our fee arangement. The truth was, they were trying to get me to pay for their mistake. They were trying to double charged me for work they screwed up. I probably would never have found out about their screw up but they had the nerve to try and charge me for redoing what they mixed up. I ended up having other attorney look into my case and only then did i find out about the screw up. Only after I threatened to sue did they complete the terms we had agreed to. This is not the type of tax attorney firm I would ever do business with again.
3 Updates & Rebuttals
TDN Representative
Jacksonville,Florida,
We have investigated this complaint and deem it fraudulent.
#2UPDATE Employee
Mon, October 21, 2013
We have concluded our investigation into this complaint and deem it to be fraudulent. No further action will be taken and the matter is considered closed without warrant or validity.
Our process in handling complaints involves an immediate, five step in-depth investigation, incorporating information technology, telephone communication, email correspondences, assistance from the BBB where applicable and, most importantly, an open dialogue with the client.
Each step of the process has been done in accordance with our policies and procedures. This alleged “client” failed to provide any evidence to show they engaged our company to provide tax services. Therefore, we conclude that by placing false information about us online, this reviewer committed cyber fraud.
TDN Representative
Jacksonville,Florida,
We again ask for you to contact us
#3UPDATE Employee
Fri, October 18, 2013
Regretfully, we still have not been given the opportunity to correct this issue. This is due to the fact that we still have not received a phone call, email or any type of response. We cannot correct or address an issue without communication. We again ask for you to contact us in regards to your complaint.
Gold Star Client Care: 877-856-5118
Director Client Relations, Lee Singleton: 904-309-8156
TDN Representative
Jacksonville,Florida,
Please Contact Our Gold Star Client Care Department
#4UPDATE Employee
Thu, October 17, 2013
We are deeply disturbed by the experience described by this taxpayer. We will be further investigating the situation to determine what may have gone wrong and work toward a resolution. We are proud of our A+ rating with the Better Business Bureau. We work every day to live up to this high standard. We ask anyone who has had a less than satisfactory experience to come forward, and allow us the opportunity to correct any issue that may have occurred. We also encourage people to seek out a more balanced picture of our company by visiting our BBB review page. There you will see our A+ rating along with the almost 200 “verified” positive reviews posted by our clients.
To get this complaint resolved, please contact our Gold Star Client Care Department, 877-856-5118 or myself directly.
Lee Singleton
Director Client Relations
Direct Line: 904-309-8156
