- Report: #288213
Complaint Review: Target Stores - Destin Florida
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Target Stores
www.target.com Destin, 32541 Florida, U.S.A.
Phone:
850-650-7525
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Target Stores Unfair Return Policy Horrible Service Destin Florida
Target Stores claim of "fast, fun, and friendly service" to a "guest" is an absolute joke. My wife and I purchased an infant swing for our 4 month old baby girl from Target in the month of October 2007. Since the swing made a horrible loud, clicking noise and my daughter cried every time she sat in the swing, she attempted to return the item on November 23, 2007 to the TARGET #2085 IN Destin, FL.
My wife and infant daughter drove to the store with the disassembled swing in perfect condition. This particular time, we paid around $80 cash for the swing and misplaced the sales receipt. All my wife wanted to do was return the defective swing and pick out another infant toy item that my daughter would enjoy better.
Imagine my complete and utter shock when Target stores absolutely refused to help in any possible way becuse the receipt was misplaced. The store manager, Casey, tried her hardest to help, but that was all. Everyone else in Target's entire "guest relations" department and "guest relations" phone number seemed to not care or offer to help in order to satisfy us, long time Target customers who also shopped online also, used Target for our wedding and baby registry, and regularly used our Target Visa for everyday purchases.
According to Target, no exceptions could be made to the return policy. Period. The end. No attempt to make the "guest" whole and satisfied. All we were asking for is a simply item exchange from the same darn department. We did not expect or want a cash refund or gift card even.
As a result of this complete disregard for "guest" satisafaction, my wife and I will never set foot in another Target store to make purchases again. We have already cancelled the Target Visa card and will never order any items from the website. I will share my experience with others in my area and I have many contacts because of my career choice.
It used to be that Target prided themselves on having superb service in comparision to Wal Mart and other competitors. Now I realize that was just a plow to get idiots like myself to spend money in stores. I will shop at other places like Wal Mart in the future. At least I know I will get low prices and don't expect great service like I used to at Target.
Robby
Destin, Florida
U.S.A.
My wife and infant daughter drove to the store with the disassembled swing in perfect condition. This particular time, we paid around $80 cash for the swing and misplaced the sales receipt. All my wife wanted to do was return the defective swing and pick out another infant toy item that my daughter would enjoy better.
Imagine my complete and utter shock when Target stores absolutely refused to help in any possible way becuse the receipt was misplaced. The store manager, Casey, tried her hardest to help, but that was all. Everyone else in Target's entire "guest relations" department and "guest relations" phone number seemed to not care or offer to help in order to satisfy us, long time Target customers who also shopped online also, used Target for our wedding and baby registry, and regularly used our Target Visa for everyday purchases.
According to Target, no exceptions could be made to the return policy. Period. The end. No attempt to make the "guest" whole and satisfied. All we were asking for is a simply item exchange from the same darn department. We did not expect or want a cash refund or gift card even.
As a result of this complete disregard for "guest" satisafaction, my wife and I will never set foot in another Target store to make purchases again. We have already cancelled the Target Visa card and will never order any items from the website. I will share my experience with others in my area and I have many contacts because of my career choice.
It used to be that Target prided themselves on having superb service in comparision to Wal Mart and other competitors. Now I realize that was just a plow to get idiots like myself to spend money in stores. I will shop at other places like Wal Mart in the future. At least I know I will get low prices and don't expect great service like I used to at Target.
Robby
Destin, Florida
U.S.A.
3 Updates & Rebuttals
Maria3128
New Kensington,Pennsylvania,
U.S.A.
Very upset..
#2Consumer Comment
Thu, December 20, 2007
I am sure the Target Corporation is deeply depressed by your cancellation of one Target Visa and your refusal to shop there.
Susan
This City,Illinois,
U.S.A.
How is this Targets fault??
#3Consumer Comment
Sat, December 01, 2007
The swing was bought in October and you tried to return it the end of November without a receipt. If your daughter didn't like the swing that would have been obvious within the standard return policy and you should have returned it then, not a month later without a receipt.
Gabriel
Corpus Christi,Texas,
U.S.A.
You've answered most of your complaints.
#4Consumer Comment
Sat, December 01, 2007
"According to Target, no exceptions could be made to the return policy. Period. The end." Well that answers your complaint right there. If you were long-time Target customers, you should already know their return policy. "All we were asking for is a simply item exchange from the same darn department." "All my wife wanted to do was return the defective swing and pick out another infant toy item that my daughter would enjoy better." An item exchange is not return an item for a different item, an item exchange is a return for the exact same item. What your wife was attempting to do was return the item to select a different item. For this you would need the receipt or even the gift receipt that Targets gives you with each purchase. "My wife and infant daughter drove to the store with the disassembled swing in perfect condition." Does this also include the original packaging? If not, it was not in perfect condition. If you did have the packaging, since it was in perfect condition, why was the receipt, gift receipt or copy of receipt not placed inside packaging in case a return had to be done. This would have solved everybody a ton of headaches.
