Complaint Review: Take Tours - New York New York

This company does not operate the tours it advertises but uses other companies mainly ethnic chinese to provide the service

My recent experience on an 8 dy Las Vegas to mount Rushmore tour was an example of what happened . Since then searchs on Trip advisor and Trust Pilot have shown the to be unscrupulous and discrimatry even to the chinese they cater for. Examples 

On day one we assembled in the area suggested . Nobody told us or annouced the bus had arrived After that the tour decscended into chaos, with people fighting to load their own luggage. The driver did not assit unti he found that all the luggage would not fit. Eventually loaded we proceed to St george  and were told we would be staying at the Zion Hotel This Hotel was a disgrace and not the one that was listed. The AIrconditioner was noisy sounded like a Helicopter. We were told there was a nearby shop where we could purchase food. It was a kilometre walk there and there was no place to keep the food once purchased as the refrigerators were not working . Only one light had a globe in it.

Early the next morning we were switched to differant buses according to our tours. No breakfast facilities in the hotel noiron in the room 

The rest of the tour continued in this vain with a Chines guide who knew nothing about where we were and played a violent war movie  (The Wind Talkers" ) to explain the Navajo Nation 

The stops were at Chinese restaurants and if we asked where the regular restaurants were the guide had no idea. Often the restaurant was not the one we were told was available and they did not care if we ate or got a decent meal.

Finally each day wew were asked for a service fee for the guide. entry to all attractions and a fuel surcharge fee that  were aware of but mine was $40.00 but they asked for $60.00. Think of it this way a surcharge is supposed to cover costs if the fuel price went up. It did not.so a bus load of 60 people paid an extra $3600 for something that should have been in the price. Additional fees were charged for Park Entry.

When the bus broke down we were told that we would be offered compensation of a meal. It turned out to be a Maconalds for the evening meal and we could "Take it or leave it" Along the whole trip there was no accounting for amounts asked for. The guide said he would have to pay any momies we did not collect so we had to pay him

 So for a 650.00 trip we paid $ 150 more and there was a tip (Called a service fee) which was mandatory. Tips are for service not rip off The whole operation of this company is suspect and should be avoied at all cost. The guides are unproffesional fees are extorted by threat or half truths and no accountong. The duty of care to ill and age is doubtful.

Eight days of similar treatment did not make the trip enjoyable  and belied the purpose of a holiday to relax.  The policies of the company  served to anger me and fellow passengers Take Tours subcontrcats to other operators and does not own a bus, They are just scammers preying on captive customers.

Other sites have had similar complaints https:// au.trustpilot.com/ review/ taketours.com