ORIGIONAL SUBMISSION DATE 8-6-99
UPDATE 3-10-01 ..ex-employee speaks out
UPDATES Below..(too many more to mention)
Tail O' The Pup Restaurant Adirondack, Lack Placid, Saranac Lake, Tupper Lake New York, RayBrook, NY, Upstate New York ..A Rip-Off & A Fraud! They also own the Dune Dog Drive In in Jupitor Florida.
I've eaten in Restaurants at all the Adirondack Mountain towns between Long Lake New York, Tupper Lake, NY, Saranac Lake New York, and Lake Placid, NY, and the following never happened to me before.
I always see their massive TV advertising. Before I went to eat there I was warned by several friends, "their portions are small, prices are high and the food is no good." Well, they were right about that. Plus the bathrooms are filthy, and smelly.
I met several friends there. We each paid our own food bill in cash. Mistakenly, I left my folder on the table with my wallet. I didn't realized it until about one hour later. I called the restaurant to ask if they found it. I then heard a lot of talking in the back round that sounded
suspicious. Finally I was told, .."yah it's here." I then said, thank you, I'll be there in about 1 hour to pick it up. I get there to pick it up, everything seems to be fine, nothing missing.
Three weeks later, I get my bill with 2 charges on it!
On 7-13-99 there is a charge for $87.16.
On 7-14-99 another charge for 95.16!
On 7-14-99 I was more than 250 miles away from that location, using my credit card in another city? How could they do this?
I immediately called the owner, but for 5 days I got the run-around. Finally I had to trick them and I got the owner Ed to the phone who told me F- U !! .. Prove it, and then hung up the phone on me. I tried calling back several times and they just hung up on me.
ALWAYS BRAGGING, THE COPS ARE HIS FRIEND!
...we found out, ..that's a big lie!
I tried calling back the next day and the manager told me that the State Trooper Police always eat here and they are friends with the owner, that the owner was going to file harassment charges against me for calling!
I'm told by 2 other locals in the town, that the State Police, State Troopers eat for free or for very little. Typical small town BS. .... NOT SO! read below!
I was recently informed, Yes, police do eat there (sometimes), BUT not for free! Just because police do sometimes eat there, ..this is all in the owners head, bragging, acting like a big shot. State Troopers are not his friend, not by a long shot!
After all, the State Troopers Headquarters are in walking distance.
I filed fraud charges against them with the credit card company. They will probably lose their credit card privileges.
I've eaten for years in all the surrounding Adirondack Mountain towns between Long Lake New York, Tupper Lake NY, Saranac Lake New York, and Lake Placid NY, and this never happened to me before. Ever!
There are many good restaurants in the Adirondacks you can have fresh fish, Lobster and steak. Check them out![email protected]
About 1 month ago I learned that this dirt bag was caught dumping the grease from his fryers out back in the woods.
He was doing this for a long time.
I've also received e-mail from many consumers across the country that have eaten there with anything but a pleasant experience.
One woman from Lake Placid New York said she was there at the end of last summer. She tried to pay by credit card and was told, they no longer have credit card capabilities.
I was also informed by my credit card company, that both the charges were completely reversed back to the Tail O' The rip-off PUP. The PUP did not contest it.
I'm not finished with them yet![email protected]
......... Consumer Rebuttal below.................
From: Jason Heffner [email protected]
To: [email protected]
Subject: Rebuttal- Tail O the Pub
Sent: 8/10/00 9:40 AM
#1- You just sound like a very miserable individual.
#2- I have been to both the Tail-o-the-pup and to the Dune dog. I loved both places. I have been going to the tail-o-the-pup for 10 years. They are friendly and courteous. Their portions are good, and prices are good.
#3 When my wife and I went to the dune dog on our Florida vacation, my wife wore her tail-o-the-pup shirt. The owner came out aqnd gave us free Dune dog shirts.
So I disagree with your bashing of the tail-o-the-pup. You obviously had a bad day, and were looking to take it out on someone....
Jason Heffner [email protected]
UPDATE 8-11-00..now a NOTE FROM the victim below
#1... Yes, I was having a bad day, just after I finished eating and got very sick. I guess some people could eat Junk at this over rated and promoted s**t hole! Locals who know the reputation, never eat there. The health department has had problems there I'm told by many, but the health department has a lot to be desired.
#2... Credit card fraud. How do you explain that? The credit card company said it was fraud. The not so reputable owner just hung the phone up on me when I asked him about the charges. Why has he not contacted me to reimburse me?
#4... In a recorded phone conversation in the early morning on 8-11-00, the head Chef Dan stated that, "there have been many reports of food poisoning, but that was all rumor." Dan, can you believe that's all rumor? Dan di not think so.
Dan also stated to me that that the Police eat here all the time, AND, that his kids go to school and play ball their kids. I then asked Dan the head Chef, what is that comment mean? .. I got no answer.
#5... Hey Jason, I live 4,000 miles away and I know many people in Lake Placid and Saranac Lake. The known reputation of Tail O the Pub is, filthy, small portions, over priced, common for people to get sick, the owner is not well liked not only by the locals but also by many local Police. Yes, I'm sure some cops eat there and people who pass through town will unknowingly eat there, after all, your on a tourist hwy.
Finally Jason, that's nice, he gave you a T-shirt, .. we all have our good moments, I'm sure he had some other motive. Why don't you ask the owner why he has not called me to reimburse me for running my credit card through for about $95.16 twice 2 different days, when all I had to eat was about $7.50 in food I got very sick from? Remember, I was more than 250 miles away when the charges were made and used my card about the same time while I was more than 250 miles away!
To date, I have have more than 25 other e-mails supporting my experience to your 1 compliment. We can just let the readers of this web site make their own decision if they want to eat at Tail O' The Pub.
If you see the owner again, ask him if he is still dumping the grease from his fryers out back in the woods behind Tail O the Pub where the campers are? [email protected]
From: [email protected]
To: [email protected]
Sent: 9/2/00 8:30 PM
Hi Ted101. I just turned 14 and I was looking for a job and I actaully just started looking for a job. I just got a job exactly one a week ago at Tail O' The Pup and frankly I don't like you saying bad things about it. I mean I was and unexperienced worker and they gave me a job right away and everyone there is extremely nice and have treated me and their customers very kindly.
Everything is very organized and the portions aren't small at all. I don't know what your talking about small portions and high prices and bad food. The service is quick, the employees are nice, the food is big portioned and good (I should know I do eat there everyday I work), and theres live music later that day which everyone enjoys, and me and all the other employees, no
matter how busy we are, always keep the place clean. The boss Ed is very nice too.
All our customers, since I've been here, always complement and sometimes even ask for business cards for their friends. We do really good business too, I should know, I'm a food runner and food runners always know how busy the place is.
I suggest you try eating there again, give the place a second
chance. Oh and I do believe we are still taking credit cards so I'm afraid I don't know what your talking about when you say that we no longer have credit card cababilities.
.........note from the VICTIM
Katie, congratulations on your 14th birthday! You've only been working there a week, give it a chance. This man will not change his ways over night. Since you are only 14, eating out, how could you know what usual portions are? No offense.
Let me give you some facts that will not change.
FACT: After this incident, we received many e-mails stating they DID loose their credit card privileges. I even called personally last year and they said, "No, we do not take any credit cards" If they got their privileges back, it might be under a different name. The credit card company even said they have had problems before.
FACT: They did get caught dumping grease in the woods where tourists are camping.
FACT: EX employees agree with everything in this report.
FACT: The place has had in the past a filthy reputation. It is most likely this report that has put a fire under their butt!
FACT: I will eat there again when the owner reimburses me for the money he tried to rip-off me, causing me the hassle of having to call my credit card company and had to cancel my credit card. This was a pain in the butt! This was a major inconvenience. Ask the dirt bad owner (nick-name given by locals) why he did not come to the phone or check into the matter. He told me to go f ' my self when I asked him why he will not check into it? Would you like me to call the restaurant and play back the tape for you?
Katie, if you are really 14 and someone did not put you up to this, I give you a lot of credit for responding. I'm sure this owner is trying to make things right now by cleaning up his act. The badbusinessbureau.com does influence businesses to do the right thing. Let him know, things will not be right until he pays the full damages with a full apology.
Ask the owner why he has not responded to the charges?[email protected]Tupper Lake & Saranac Lake getting the long over due publicity it so richly deserves. CLICK HERE ..Read about all the corruption on businesses, Police & Probation Department, Sunmount Developmental Ctr., Jack Delehanty Asst. District Attorney & much more!