Complaint Review: TAC Assets - Scottsdale Arizona

I mug ordered a 30 oz tumbler that was suppossed to cost $29,95. There was NO MENTION anywhere about a trial period. I have double checked their Facebook page and it says NOTHING at all about it. On Nov. 10, I was charged $21.95. On Nov. 21, I was charged an additional $39.95. I now have a $71,90 coffee cup. I called the company and was told that it was clearly stated that there was a 7 day trial period at $21.95 and if it was not returned there would be an additional $39.95 charge. The site I ordered from said NOTHING of the sort what so ever.

When I called to inquire about the charges, I was told the information was clearly stated and there was nothing they could do as it was too late to return the item. The site does say that there is a 1 year guarentee and it could be returned at any time. After 20 minutes on the phone, the customer service person offered me a 10% refud on the $21,95 charge as my only option. Their advertising is incredibly deceptive and there is no way a coffee mug should cost $71.90. They would not even accept a return of the item, contrary to their supposed 1 year warrenty. This company is ripping off hundreds of people, as you know, with their "F" Rating.

I cannot believe the way my complaint was handled and the way it is advertised is totally deceptive. And to not even let me return it is ridiculous. They deserve to have criminal charges pressed against them, for mail fraud if nothing else. ordered a 30 oz tumbler that was suppossed to cost $29,95. There was NO MENTION anywhere about a trial period. I have double checked their Facebook page and it says NOTHING at all about it. On Nov. 10, I was charged $21.95. On Nov. 21, I was charged an additional $39.95. I now have a $71,90 coffee cup. I called the company and was told that it was clearly stated that there was a 7 day trial period at $21.95 and if it was not returned there would be an additional $39.95 charge.

The site I ordered from said NOTHING of the sortmug ordered a 30 oz tumbler that was suppossed to cost $29,95. There was NO MENTION anywhere about a trial period. I have double checked their Facebook page and it says NOTHING at all about it. On Nov. 10, I was charged $21.95. On Nov. 21, I was charged an additional $39.95. I now have a $71,90 coffee cup. I called the company and was told that it was clearly stated that there was a 7 day trial period at $21.95 and if it was not returned there would be an additional $39.95 charge. The site I ordered from said NOTHING of the sort what so ever.

When I called to inquire about the charges, I was told the information was clearly stated and there was nothing they could do as it was too late to return the item. The site does say that there is a 1 year guarentee and it could be returned at any time. After 20 minutes on the phone, the customer service person offered me a 10% refud on the $21,95 charge as my only option. Their advertising is incredibly deceptive and there is no way a coffee mug should cost $71.90. They would not even accept a return of the item, contrary to their supposed 1 year warrenty. This company is ripping off hundreds of people, as you know, with their "F" Rating. I cannot believe the way my complaint was handled and the way it is advertised is totally deceptive.

And to not even let me return it is ridiculous. They deserve to have criminal charges pressed against them, for mail fraud if nothing else. ordered a 30 oz tumbler that was suppossed to cost $29,95. There was NO MENTION anywhere about a trial period. I have double checked their Facebook page and it says NOTHING at all about it. On Nov. 10, I was charged $21.95. On Nov. 21, I was charged an additional $39.95. I now have a $71,90 coffee cup. I called the company and was told that it was clearly stated that there was a 7 day trial period at $21.95 and if it was not returned there would be an additional $39.95 charge. The site I ordered from said NOTHING of the sort