Complaint Review: T-Mobile - Nationwide

In reading other posts here pertaining to T-Mobile I must add another. First and foremost I noticed that in the other posts ,T-Mobile employee's came to the defense of thier employer.My question is how or why would you defend such a piss poor entity. Your company is a black on American business and worse a detriment to the American consumer.Let this post as follows be a red flag to business and a warning not to fall victim to T-Mobile and their pathetic customer service structure. Phone representatives can do little to solve problems. As for the so called supervisors ,they have about the same authority as the night custodian. I developed and have run a very successful Government Contracting business here in the USA .My company is on it's 22nd year and going strong .I also worked with the customer service structure of First Data Merchant Services . Given this I know lousy service when I see it and it is written all over T-Mobile.

My story began on Monday ,11/29/2004 when my phone broke. I went to the local T-mobile Corporate store but their phone supply was thin I would assume due to holiday shoppers.I returned to my office and phoned T-Mobiles toll free number. I advised the young woman who answered my call that I had no phone and needed one asap. She advised that I could have it shipped out DSL Express but this would cost an extra $15. I of course said no problem and would have said the same even had it been an extra $215. This was early in the morning so I should have had my phone by late Wednesday or early Thursday . As Thursday passed ,still no phone. I again called the T-Mobile offices and was told my phone had not shipped yet because the phone had been backordered.I questioned why I had not been told this prior .They could not provide a suitable answer to my question.

I again called T-Mobile today which is Friday, 12/3/2004. The gent in customer service who answered my call requested I tell him the entire story before putting me through to a supervisor. I did so after which he still tried to avoid getting a supervisor on the line. Reluctantly he finally agreed to transfer my call. In the waitng process I was disconnected. I called back within minutes . As you may have guessed another gent answered the phone and again he required I tell the entire story prior to getting a supervisor on the line.This gent to then became reluctant to transfer my call but finally agreed after my three requests to do so. So Im on hold and finally the young man gets back on the line and advises me that he spoke with a supervisor and was told to tell me their was nothing they could do to help me . He said I would have to wait the time for the phone to arrive. I demanded he put the superviosr on the line. Finally a voice came on of a Gent who stated that he was a T-Mobile supervisor so I told him my tale. He had little to offer other than telling me that all the others I had spoken with already told me all that could be said. They did mention that the phone had came off of backorder the night before and would be shipped. Given this I made a direct request to this supervisor that my phone be shipped overnight to arrive in my hands on Saturday 12/4/2004. He said they could not and would not offer this solution and that 3 day was the best they could do . I then told him that the local corporate store was 5 minutes from me and requested he call them and have a phone there for me to pick up. At this request he said that all the phones at the store were corporate sales stock and could not be given to me even in this situation. Again he told me that I would just have to wait. I requested a corporate number and he told me they could not give that number out.I requested a corporate fax ,again he told me they could not give that number out. In closing I asked him why no one from T-Mobile had bothered to call me when they became aware of the backorder situation. His reply was that they have no such systems in place to notify customers on such issues.

I am a self employed US Government contractor. I drive a four state radius daily servicing the medical equipment of disabled United States Veterans.Many times when these Veterans phone me on the road it is because their power mobility devices have broken down. As many of them are paralyzed they are then bed bound until my arrival.They rely on me being a phone call away .When I told the T-Mobile employee's this ,it made no difference they were still unwilling to ship a phone overnight.So if your reading this and considering T-Mobile just rememeber you will be dealing with a company who would rather a Paralyzed US Veteran lay in bed rather than provide a simple solution to prevent it.

Randy

Hagerstown, Maryland
U.S.A.

Click here to read other Rip Off Reports on T-Mobil

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.