- Report: #1159596
Complaint Review: T Mobile - Nationwide
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Author Not Confirmed
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T Mobile
Nationwide, USA
Web:
tmobile.com
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T Mobile I have a saved correspondence to T Mobile with complaints of chaning my cell phone pklan to reflect higher charges Alburquerque, New Mexico Nationwide
This is a saved copy of my complaint to T Mobile addressing their response below regarding rate change, bogus charges and early termination fees.
Jan 8, 2012
I have review your reply a with awe. First and foremost, We did not request a change in our t\rate plan. The orginal plan was changed by your staff and we did arttempt to correct this problem. I am a government employee along with our plan that we agreed on was altered. We purchased free text and anytime minutes on a family plan. For the first year our plan was reflecting whay we agreed on. THIS PLAN WAS CHANGED IN JUNE of 2011 WITHOUT OUR CONSENT. MY GOVERNMENT DISCOUNTS ) allotted agreement due to being a State employee) WAS ALSO ALTERED. TO MAKE MATTERS WORSE, THE DUE DATE WAS ALSO CHANGE FROM THE 1ST. OF EACH MONTH TO THE 28TH. OF EACH MONTH. WE AGREED ON THE CORRECTIONS THAT WAS CHANGED BY YOUR STAFF NOT ANOTHER CONTRACT. THIS MATTER HAS BEEN SUBMITTED TO OTHER ENTITIES TO INVESTIGATE. AS FAR AS YOUR SO CALLED EARLY TERMINATION FEES , WE WILL NOT HONOR. HOW DARE YOU INFORM ME THAT WE AFREED TO ANOTHER 2 YEARS OF THIS MESS. WHEN IT WAS YOUR INCOMPETENT STAFF THAT ALTER MY PLAN. WE WILL NOTCOMPLY WITH YOUR EARLY TERMINATION FEES, I WOULD RATHER HANDLE THIS MATTER THROUGH LITAGITATION. WE DID NOT SIGNED ANY EXTENTION. WE DID HOWEVER, CONFIRMED THE CORRECT CONTRACT PLAN THAT SHOULD HAVE NEVER BEEN CHANGED BY ANYONE BUT US. IF THIS IS HOW T MOBILE HANDEL THEIR CUSTOMERS I WOULD PREFER TO GO ELSEWHERE. IT WAS TOTALLY ILLEGAL WHAT T MOBILE DID AND WE WILL NOT PAY FOR ANYONES MISTAKES.
P.O. Box 37380, Albuquerque, NM 87176
January 4, 2012
VIA EMAIL
Joseph Sxxxxxx
Re: T-Mobile Account No. 744785822
Dear Mr. Sxxxxxx:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your communication dated December 14, 2011, regarding your above-referenced account.
T-Mobile has reviewed your account and confirmed that the contractual term for your account currently spans from June 25, 2011 to June 25, 2013. T-Mobile records indicate that on June 25, 2011, you contacted T-Mobile and requested a rate plan change. T-Mobile offers a variety of rate plans, both promotion rate plans that require a contract extension and standard rate plans that do not require an additional contract term. At the time you requested your rate plan change, you selected a promotional rate plan and agreed to remain on service with T-Mobile for 24-months following the change for all the lines on the account. These terms were presented to you verbally, over the phone and you also confirmed your agreement by using your telephone keypad allowing us to electronically capture your acceptance on June 25, 2011.
Based upon the above, your account incurred a $200.00 Early Termination Fee for cancellation of the mobile number 2001 prior to the end of the contract term mentioned above. As of the date of this letter the account reflects a balance of $202.56. If you would like to set up payment arrangements please contact our Financial Care department at the number listed below. You may be eligible for a post dated payment or payment installments.
If you have any additional questions or concerns, please do not hesitate to contact our Customer Care department who is available to assist you from 3am - 10pm PST at 800-937-8997.
Very truly yours,
T-MOBILE USA, INC.
Eric Gee
Contract Review Department
