- Report: #1511902
Complaint Review: T-Mobile Sprint -
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Author Confirmed
Why?
T-Mobile Sprint
United States
Phone:
888-211-4727
Web:
www.sprint.com
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T-Mobile Sprint Scammed by Sprint/TMobile
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July 10th, 2020 I signed up online through my Sprint account that I have had for years for a new i-Pad Air 3rd Gen for $99.99 The stipulation was I had to add a new line which I did. I checked my bill thoroughly today to notice they have been charging me full price since the second month of having the ipad.
I did call last fall and mention my bill seemed to be much higher, they claimed taxes can cause monthly bills to fluctuate as high as $20, so I let it go. I called today to inform them they have been charging me full price. They agreed, but said that there was no special listed in my contract. I still have the emailed receipt from them specifically stating the mentioned special in the first line.
They discounted my bill properly the first month but then never again. They were supposed to bill me full price but include a bill credit monthly of $22.08. I have now overpayed that much for 13 months. Over an hour over the phone they tried to credit me $200 on the device (which shows I owe $262) but I would owe the remainder. No, you owe me! And I told them to check the order number cause I still have it, they claimed they can't see the details. I told them I could forward to their email, they said they have no email access. Scammed!
I have overpaid $308! And they claim I still owe $262. For a $99 ipad! And no manager would get on the line and they never called me back. Thieves! I have receipt proof and they refuse to accept it.
