- Report: #618170
Complaint Review: swipebids.com - Internet
Reported By:
madashell -
Sandusky, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
swipebids.com
Internet, United States of America
Phone:
Web:
www.swipebids.com
Categories:
Business Rating:
(0)
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swipebids.com Charged my credit card and would not refund the same day. Internet
I found this site and it did look interesting. I then went to register and nowhere did it say it would cost $150.00 until after I was done. I thought I had clicked to not allow the purchase but it came back with $50.00 membership and $150.00 for bids.
Since I had already gone this far I tried to win a few items of which were bid cards. I easily won those which were anywhere for $1.00 to 49.00. I don't remember choosing a $49.00 bid as I was still trying to learn what they did and how.
Once I won(Really?) the bid cards I went to start bidding. This was at 9:30am. I tried for a while but figured I would try back later when I had more time and it might be less busy.
At 4:30 in the afternoon I started to receive emails every 3 minutes from them Congratulating me on receiving a Bronze star. After 4 hours of this I went back on the site and opened a chat window. They asked for my account info which I gave them.
Then I explained my situation about the emails. I waited for a few minutes and with no response I chatted that I wanted to cancel my account and wanted a refund.
They immediately responded to ignore the email. And then they cam back and without any questions or effort to save my account, they canceled it and stated that I would not get my money back.
After this series of events I came to ripoff reports and found that they were reported here. So much for Penny auctions.
Don't even think about registering here. I also now have to cancel my email and start a new one.
Since I had already gone this far I tried to win a few items of which were bid cards. I easily won those which were anywhere for $1.00 to 49.00. I don't remember choosing a $49.00 bid as I was still trying to learn what they did and how.
Once I won(Really?) the bid cards I went to start bidding. This was at 9:30am. I tried for a while but figured I would try back later when I had more time and it might be less busy.
At 4:30 in the afternoon I started to receive emails every 3 minutes from them Congratulating me on receiving a Bronze star. After 4 hours of this I went back on the site and opened a chat window. They asked for my account info which I gave them.
Then I explained my situation about the emails. I waited for a few minutes and with no response I chatted that I wanted to cancel my account and wanted a refund.
They immediately responded to ignore the email. And then they cam back and without any questions or effort to save my account, they canceled it and stated that I would not get my money back.
After this series of events I came to ripoff reports and found that they were reported here. So much for Penny auctions.
Don't even think about registering here. I also now have to cancel my email and start a new one.
1 Updates & Rebuttals
SwipeBids
USASwipebids
#2UPDATE Employee
Tue, August 31, 2010
Jennifer
Head of Customer Service
Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php
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Good Afternoon Madashell,
My name is Jennifer and I am the Head of Customer Service for Swipebids. I have read through your post and I see your concern, I sincerely apologize for the excessive emails as there may have been a glitch at the time. I would gladly assist in your concern regarding a refund, please contact me personally at [email protected], please include your first/last name, user name, email linked to your account, brief description as well as the link connected to this post. I look forward to hearing from you as I ensure you will receive a positive resolution to your concern.
Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php
