Complaint Review: SwipeAuctions.com - internet Internet

I went on their website, I had seen it advertise on T.V. They were stating you can win bids for cars, electronics,home products, etc...One goes through the availble items to bis on, then you see what you want to bid on from that you select an item. After all that is when you see a page that says ' 300 bids for only $11.00 a month! But first you must sign up to be a member, so I put my information in and my credit card information .  So I clicked on that tab then it states Congratulations you are now a member of SwipesAuction.com and your yearly membership is $ 159.95 has been charged to your credit card!

 Now I'm like what? So I immediately looked for a contact # to decline this membership.  After searching like forever, I finally found a contact  #.  I called it and was greeted by a very unprofessional rep. After explaining my situation about four times he finally stated, " Okay, we will go ahead and refund your membership this time but we don't normally refund for the reason you stated". Now I am like HUH? So he told me that I would have to go back to the website and select to talk to a live chat to request my refund through them, by this time I am truly frustrated, nevertheless, I did as instructed and this is what was stated.  This is the insert from the chat:

 Chat Transcript info: Please wait for a site operator to respond. info: You are now chatting with 'Anaida#SA1224' Anaida#SA1224: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please? you: my name is sheltontl8 and I was informed that I needed to contact live chat for my refund to be refunded today. My email address sheltontl8.com. Anaida#SA1224: Please wait while I check your order details in our system. Anaida#SA1224: May I ask when did you send the refund form? you: On September 17th, 2010 the same day. Anaida#SA1224: One moment please. Anaida#SA1224: You have successfully qualified for our Money Back Guarantee; therefore I have credited your account the original SwipeAuction Access Bid Pack charge. This credit has been applied immediately at our end but may take up to 6-10 business days to appear on your credit card. you: Will you please send me a confirmation of that to my email address asap! Anaida#SA1224: You can send copy of this chat to your e-mail by clicking send to e-mail link. info: Your chat transcript will be sent to [email protected] at the end of your chat.

 I still to this day have not receive my refund, so I contacted them again today and here is the next chat:  
 Chat Transcript info: Please wait for a site operator to respond. info: You are now chatting with 'Alice#SA6690' Alice#SA6690: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please? you: My name is sheltontl8. Alice#SA6690: Hi, I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your e-mail address and zip code? you: I am writing in response to my full refund and my email is [email protected] and zip XXXXX. I was told on the 15th of Oct., that my refund in full would be credited back to my acct 5 to 7 business days, well it has not!And I need a status as to my refund. Alice#SA6690: Please wait while I check your order details in our system. Alice#SA6690: You have successfully qualified for our Money Back Guarantee; therefore I have credited your account the original SwipeAuction Access Bid Pack charge. This credit has been applied immediately at our end but may take up to 5-7 business days to appear on your credit card.

Alice#SA6690: I apologize, please disregard that last message - It was sent to the wrong person. Alice#SA6690: I sincerely apologize for the inconvenience, but the refund you were expecting has not actually processed due to a technical issue which has just recently been resolved in our merchant account. Head Office assures us that the issue has been taken care of and there will be no further delay in refunding your account. I am now going to re-submit your refund through our merchant account and you can expect to see your refund to process without any further delay. you: No that will not do I was told that back on the 15th i want my credit now. it has been 6 weeks since this refund process began. I want my money now! ans I will not wait another 2 wks1 Alice#SA6690: It will take only 5-7 business days back to your card.

Alice#SA6690: I am sorry for the trouble. Alice#SA6690: Is there anything further I can assist you with today? you: It has bee 6ks already and I will not wait another 2 weeks! I will turn this over to my bank and the proper authorities. I have been more than understanding about this. if I owed you money you would not have waited this long to receive you money! Alice#SA6690: Again, I do apologize for the inconvenience that you have experienced obtaining your refund. That has never been our intent. We have worked very hard to get this technical issue rectified and I can see in our system that the merchant account has confirmed and processed your refund.  Please allow us the opportunity to make this right, by allowing a few more days for your credit to appear in your account. you: I does not take that long to refund my credit card I want my money within 24 to 48 hours. Alice#SA6690: It will take only 5-7 business days back to your card. you: No that will not work! I want to speak with a manger now! Alice#SA6690: I'm sorry Manager doesn't come on Chat. you: Then give me a contact phone number now! Alice#SA6690: To get assistance via phone, please call this number: 1-866-389-3870 (Mon Sat 8 am - 9 pm & Sun from 10 am - 6 pm Eastern Time).  If you are planning to call in regards to a refund, please be informed that they will not be able to assist you with a refund and will direct you back to our Livechat site.  However, I am here to provide you immediate customer service. you: Your customer service I have had, I will be reporting this site and business to the better business bureau, my bank and the fraud department with law enforcement.

Alice#SA6690: Again, I do apologize for the inconvenience that you have experienced obtaining your refund. That has never been our intent. We have worked very hard to get this technical issue rectified and I can see in our system that the merchant account has confirmed and processed your refund. Alice#SA6690: I have already re-submitted your refund through our merchant account and you can expect to see your refund to process without any further delay. Alice#SA6690: It will take only 5-7 business days back to your card. you: I am lounging a formal complaint with the BBB, and the fraud department for web site. As I stated I will not wait another 5 to 7 days to receive my money that I should have gotten back a month ago!. Alice#SA6690: Please allow us the opportunity to make this right, by allowing a few more days for your credit to appear in your account. info: Your chat transcript will be sent to [email protected] at the end of your chat. you: As I stated I want my money back with 24 to 48 hours on my credit card!

Alice#SA6690: Sorry, It will take only 5-7 business days back to your card. you: Sorry is just the word for this so called company. This is not the way to do business as a reputable and honest company! Alice#SA6690: I am sorry for all the inconvenience and I can understand your frustration. But it will take only 5-7 business days back to your card. Alice#SA6690: Is there anything further I can assist you with today? info: Your chat transcript will be sent to sheltontl8com at the end of your chat.