- Report: #234283
Complaint Review: Supra Telecom - Delray Beach Florida
-
Author Confirmed
Why?
Supra Telecom
2855 S. Congress Ave Delray Beach, 33445 Florida, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Supra Telecom OverBilled Me, Have not Refunded me, Disconnected my phone service Ripoff Delray Beach Florida
In Nov 2006, with -0- beginning balance, Supra Telecom (ST) billed me for 4 months of service. To date, they have not refunded the overcharge. ST directs the amount of the bill from my checking account, which has always had a high balance and is open.
On Jan 30, 2007 I received a letter from ST stating my account was past due and service would be discontinued as of 02/07/07. I called ST immediately and talked with a Rep who stated they either sent me a refund check or credited my account on 12/02/06. When I disputed this, she checked further and found that ST owed me more than $80; I owe them -0-.
She was to handle the correction and I was satisfied with this resolution. On Friday, February 2nd, I used the phone for an emergency call and found the line disconnected.
Again I called immediately, the Rep had no record of my earlier call, and insisted I owe them. So I have no land line until at least Monday and cannot talk with Customer Service until then.
As soon as I am made whole, I plan to switch service, even though this is the first problem I have had with ST since 2002. I no longer have any confidence in them.
Karen
Fruit Cove, Florida
U.S.A.
On Jan 30, 2007 I received a letter from ST stating my account was past due and service would be discontinued as of 02/07/07. I called ST immediately and talked with a Rep who stated they either sent me a refund check or credited my account on 12/02/06. When I disputed this, she checked further and found that ST owed me more than $80; I owe them -0-.
She was to handle the correction and I was satisfied with this resolution. On Friday, February 2nd, I used the phone for an emergency call and found the line disconnected.
Again I called immediately, the Rep had no record of my earlier call, and insisted I owe them. So I have no land line until at least Monday and cannot talk with Customer Service until then.
As soon as I am made whole, I plan to switch service, even though this is the first problem I have had with ST since 2002. I no longer have any confidence in them.
Karen
Fruit Cove, Florida
U.S.A.
1 Updates & Rebuttals
Jim
Winter Park,Florida,
U.S.A.
You are correct SUPRA - cleartel IDS telecom NII communications,NOW communications
#2UPDATE Employee
Tue, February 06, 2007
Karen you are correct this company is a total rip off if i was you i would file a report with the PUC Cleartel/supra policy is NO REFUNDS you will never get your money back from this company.They just want you to pay your bill and if your service does not work O WELL they dont give a flying you know what IF anyone is thinking about getting anyone of the companys that i have listed above think again it is not work saving a few bucks you will loss in the end STAY AWAY FROM SUPRA
