- Report: #365290
Complaint Review: Supercomm AT&T Retailer - Tampa Florida
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Supercomm AT&T Retailer
6116 Gunn Highway Tampa, 33625 Florida, U.S.A.
Phone:
888-701-4979
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Supercomm AT&T Retailer ABSOLUTELY NO RETURN POLICY Citrus Park Mall Tampa Florida
Beware of using the Supercomm Retailer for your AT&T cell phone purchases, as they do not follow the company's policies that they represent on the 30 day return policy. We tried to return our 3 cell phones within 7 days because they did not have a very good reception at all, at the AT&T supercomm reatiler at the Citrus Mall in Tampa. What a fiasco. We were told that if we tried to cancel we would have to pay 20% restocking fee of now the full price for each phone,($500+) as we only got the phones at a discount due to signing the 2 yr contract; in addition also $350 per phone early cancellation fee. They look for every littel scratch, and if there is one they will not let you return it at all. I ended up just upgrading one phone and paying the difference and the other 2 are in their box. But it does not end there, because they "thought" I would cancel the lines they blocked my visa account at the tune of $693, while I was out of town. I tried to have them remove the block and eventually had to visit a local branch and talk to the bank manager to remove the block. What they say is not what they do. I am reporting them to my states Attorney Generals Office for deceptive sales practices, and Consumer Complaints agencies.
So do not fool with these folks, read read read the fine print, because they will not honor what they sell. Worse of all, AT&T said their hands were tied, because they are third party and make thier own rules. Had I used their own store, I would have no problem returning the phones. I suggested they remove the orange AT&T logos etc as I thought I was with AT&T which I have done great business with for years. So beware shopper.
Gride
tampa, Florida
U.S.A.
So do not fool with these folks, read read read the fine print, because they will not honor what they sell. Worse of all, AT&T said their hands were tied, because they are third party and make thier own rules. Had I used their own store, I would have no problem returning the phones. I suggested they remove the orange AT&T logos etc as I thought I was with AT&T which I have done great business with for years. So beware shopper.
Gride
tampa, Florida
U.S.A.
2 Updates & Rebuttals
Gride
Tampa,Florida,
U.S.A.
Lies
#2Consumer Comment
Fri, May 29, 2009
How well the company in question turns things around in their favor. Why complain if it were not true. Go ahead find out yourselves.
Raj Armani
Tampa,Florida,
U.S.A.
Ms Rose - Happy to have you part of AT&T Family
#3UPDATE Employee
Tue, March 24, 2009
This is a letter filed with the Attorney General Office. Reference Number: 0810-37233/WAP Kind Attn: W Alan Parkinson CC: Attorney General Bill McCollum Dear Mr. Alan Parkinson, This is in reference to the complaint received from one of our customer Ms Rose. I would like to thank you for giving us the opportunity to review this case and below is the response to their concerns. First I would like to clarify on the certain statements on the letter: a. Attached is the return policy, wireless service agreement & cancellation policy, which Ms Rose is aware, signed & has a personal copy of. As per the Return Policy it states that the 20% restocking fee is applicable on the MSRP (Full retail Price) on a valid return of the wireless phone, device, and handset. (Please refer attached return policy). With having this policy documents with we also explain all our policy pertaining return or cancellation verbally during the sale. b. The MSRP for the LGCU720 purchased by the customer dated 11/07/08 is $420 which keeping the promotional discount was subsidized & given at $220.00 & the other 2 phones given on a subsidized price of $169.99 each. With a total discount of $700. c. Supercomm in good faith issued a credit to the customer while activating her line and this was done with the purpose of keeping the customer satisfied as has been the policy of the company. In spite of it, the customer was aggressive and not patient enough and took it to the next step of contacting AT&T to get additional credit. This obviously was denied .We had clearly asked the customer to wait for the 1st month bill wherein the credit would be reflected. We further committed to provide 3 Bluetooths for free, something the customer was not entitled to and all this again to show good faith. We are surprised that instead of taking advantage of this the customer actually went ahead and published a false and derogatory claim on www.ripoffreport.com d. Since the customer made many changes in the first 30days to her account via customer service,with ATT and NOT with her rep in the stores,her account got redflagged in the system and as a normal routine we authorize a charge on the customers account in case they cancel the line and don't return the equipment within the trial period.In her case as soon she brought this to our attention,We immediately took steps to resolve it,and released the authorization which was also communicated to the customer as well as apologized for that certain instance. Having said the above we would like to maintain our stance and our honest intention of resolving any issues that the customer still has. If at anytime any our employee made any commitment on behalf of the company we would honor it. Thank you for bringing this matter to our attention
