- Report: #1515945
Complaint Review: SunTrust Bank - Valrico/Tampa Florida
-
Author Confirmed
Why?
SunTrust Bank
3511 Bell Shoals Rd, Valrico/Tampa, 33596 Florida, United States
Phone:
(813) 577-4600
Web:
Www.Truist.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SunTrust Bank Now known as Truist Mandatory Reporters not reporting Financial exploitation of elders Valrico/Tampa Florida
SunTrust, nka Truist, does not have any policy or protocol in place to instruct, seriously, (banks didn't close, FFS) , hoping I'd drop it. At that point, my mother had enough of my sibling’s abuse and moved in with me. It was reported several times since 2019. It would seem all banks operating in Florida would know to have these policies and training in place, so employees can detect exploitation.
But my mother, herself the vulnerable adult, reported it to the bank and they didn't report to Florida Deparment of Children and Families as they are required to. Florida mandates that banks report suspicion of elder abuse. This wasn't suspicion, this was actual criminal abuse. I would warn anyone not to bank here, they don't protect their customers. We both notified SunTrust employees that her daughter was not to be given information on, or access to my mother’s account, in which SunTrust failed to notify authorities or stop it.
Florida's Adult Protective Services Act requires any bank "who knows, or has reasonable cause to suspect, that a vulnerable adult has been or is being exploited, "to report such exploitation to the Florida Département of Children and Families.
Finally got a call from someone today, 2/9/2022, not sure of his title, almost 3 years after multiple reports and he says it's civil. I don't know what the state will say about it, since their stance is banks are mandatory reporters of suspicious activity, this wasn't suspicious, my mother and I, her attorney in fact, reported the exploitation.
Had SunTrust employees reported to Florida Department of Children and Families, as mandated, these other crimes could have come to light sooner and less damage would have been done. I am now forced to hire an attorney at my expense, hopefully, since they didn't do what is required by law, they will have to reimburse the expenses. Scary times and when a bank isn't protecting vulnerable customers, I would not recommend doing business with Suntrust now known as Truist.
2 Updates & Rebuttals
Aleesa
Tampa,Suntrust nka Truist Violating Mandatory reporting of elder exploitation.
#2Author of original report
Fri, November 11, 2022
Confirming Suntrust nka Truist doesn’t know what they’re doing. Does not file SAR (suspicious activity reports) which are mandated in Florida. After a year, a year! Someone in With he Florida Dept. Of Fonance sent an email and said the bank was governed out of North Carolina and sent it to them. Much to my surpirsen, someone from their department of financial services immediately sent me and email and asked if I would like them to file a complaint for me. I was shocked and so pleasantly surprised, I called every government agency in Florida and got the runaround. A week later same employee in North Carolina sends me and email with an attachment of the filed report. Maybe I should move to North Carolina, that’s the way things should be! LL the stress and aggravation, not to mention time taken away from my business.. Praying justice will finally be served.
Robert
Irvine,California,
United States
Not the bank's problem
#3Consumer Comment
Fri, February 11, 2022
You are claiming that your mom reported to the bank that she was being abused. That, therefore, infers that your mom had enough wits about her to be mentally capable of knowing she was abused. So why didn't she report it on her own? It also appears that you were well aware of this abuse but failed to report it to the DFC, so you may not be legally required to...morally and ethically you should have been more proactive.
You say that you told them that her daughter (your sister?) can not have access to the account. If her daughter is on the account or has power of attorney over your mother's affairs the ONLY thing that will keep the other daughter out is a court order stating she is to no longer have access. Barring that, what you tell them means absolutely nothing.
Throughout the rest of your report, you keep saying "Well let's see what the Florida DCF says". Well, why don't you report them and find out? You don't need a lawyer, you don't need to spend a single dime. The ONLY thing you have to do is pick up the phone and call them up.
It seems as if there may be some issues with money being taken out, and if there is any criminal activity you need to contact DFS or the local law enforcement. With what you have posted here this is NOT the bank's responsibility.
Good Luck
